Playboom24 Casino - La cuenta del jugador ha sido cerrada.

The casino do not respond on my emails and blokked my acount

Dear Zebi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you been informed about the reason for the account block?

Were there any funds in your account when it was blocked?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

ive send couple mails

Dear Zebi, please respond to the questions above.

Do I understand correctly that your complaint pertains to a refund or compensation for the losses you incurred while using the Playboom24 Casino website? Specifically, because you received a fine from the Kansspelautoriteit (KSA), the Netherlands Gaming Authority?

Dear Zebi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.