PlayOJO Casino Ontario - El reintegro del jugador se ha retrasado.

Hi I have problems with withdrawal from this casino 3500$ ,there is a massage that you have to use same method for withdrawal like the method you use for deposit, in my case is ettansfer. They have only one method which is a bank transfer. When I try bank transfer they told me that bank account doesn't belong to me because is shearing account, even after I sent them 2 files showing that the saving account is under my name nothing. I are using every excuse not to pay me because I won big with small deposit

Dear Jilda1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They don't accept any discounts. If you read my complaint you will see what I mean. Thanks

Thank you for your reply, Jilda1. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Have you made any successful withdrawals before? Do I understand correctly that you are trying to request a withdrawal to a bank account that has shared ownership? Who is the other owner, please?

Hi ,thanks for the response. I open new bank account and send it to ojo casino, should be ok now I will let you know. Thanks

Hi just got 3500$ ,from ojo casino

Awesome news! Do I understand correctly that we can now consider this case resolved?

Yes . THANKS

Dear Jilda1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru