PokerStars Casino IT - El retiro del jugador se retrasa debido a problemas con la documentación.

Good evening, I have a problem with the withdrawal and I can't do it because 2 or 3 days ago, when I made the withdrawal, they suspended my account for document verification. Send the document 20 times, in the end they accept it, they let me access the account and when I go to make the withdrawal, it writes to me that the document was not accepted. I have an email and chat that it had been accepted, an odyssey, please help me.

buonasera ho un problema sia con il prelevo che non riesco a farlo perche 2 3 giorni fa facendo il prelevo mi hanno sospeso il conto per verifica documento manda i documento 20 volte alla fine accettano mi fanno accedere al conto e quando vada a fare il prelievo mi scrive che non e stato accettato il documento ho email e chat che era stato accettato un odissea per favore aiutatemi

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Dear HAIMON14,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Which documents have you already submitted, and when did you send the most recent one?
• Did you provide all the required documents in the correct format?
• Has the casino indicated any issues with approving any specific documents?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear HAIMON14,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina