Quatro Casino - Se ha retrasado el pago de las ganancias del jugador.

I almost exclusively play Book of Oz – I know the game inside and out. On that particular day, I had a full picture of 5 lions – that's undeniable and a clear win of €4,000 on a €1 stake. Strangely, Quatro suddenly only showed €2,000. This amount was paid out. Despite my repeated interventions, the casino stubbornly refuses to pay out the remaining €2,000 with flimsy excuses!

Ich spiele nahezu nur Book of oz - kenne das Spiel in und auswendig. Am besagten Tag hatte ich ein volles Bild mit 5 Löwen - das ist unumstößlich und unbestritten bei einem Einsatz von EUR 1 ein Gewinn von 4.000 Eur. Eigenartigerweise hat es bei Quatro auf einmal nur 2.000 angezeigt. Diese wurden ausbezahlt. Das Casino weigert sich beharrlich trotz mehrfacher Intervention meinerseits mit fadenscheinigen Ausreden den Rest von 2000 auszubezahlen!!!

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Dear Diader66,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Attila, you haven't presented this correctly – the casino cheated me out of €2000! The game I was using pays out €4000 with a €1 stake. That's always and irrevocably how Book of Oz works – you can always verify this with the game manufacturer! Quatro Casino paid out €2000 and is stubbornly refusing to pay me the remaining €2000 – so it's fraud!

Attila, sie haben das nicht richtig dargestellt - das Casino hat mich um 2000 EUR betrogen!!!!!!Das bild das ich hatte zahlt 4000 EUr bei einm Einsatz von EUR 1. Immer und unumstößlich so funktioniert Book of oz - jederzeit beim Speielehersteller zu erfragen!!! Quatro Casino hat 2000 ausbezahlt und weigert ish beharrlich mir die restlichen 2000 auszubezahlen - also ist es Betrug!!!

Dear Diader66, thank you for the clarification. Could you please confirm the results shown in your game history? Additionally, could you please attach a screenshot as well?

Thank you very much in advance for your reply.

I have it on attila@casino.guru sent

habe es an attila@casino.guru geschickt

Dear Diader66, unfortunately, as of now I have not received your email. Could you please check whether you have sent it to my correct email address attila.g@casino.guru?

Thank you in advance for your cooperation.

Best regards,

Attila G.

thanks mail is right out

Dear Diader66, thank you for your email. Unfortunately, I wasn't able to open the attached documents. Could you please attach a screenshot of your game history in this thread?

Thank you in advance for your cooperation.

Best regards,

Attila G.

I will try and send it; in the meantime, you can check with Microgaming Book of Oz.

ich werde es versuchen und schicken in der Zwischenzeit können Sie sich ja bei Microgaming book of oz vergewissern

Since it's displayed so small here, I also sent it again by email.

nachdem es hier so klein dargestellt ist hab ich es auch nochmals per mail geschickt

Dear Diader66, thank you very much for the provided information. Unfortunately, based on the evidence I was able to review, we have no grounds for requesting additional payments from the casino.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.