R7 Casino - Los retiros de los jugadores se retrasan y son insuficientes.

Good day! I would like to leave a complaint about the R7 project.

I am an ordinary player who, like others, came to play and win money, but when I eventually won, the project began to put spokes in the wheels in every possible way (I am not talking about verification - that’s just the tip of the iceberg). Below I will share my experience.

What I have gone through in these almost 3 weeks:

1. Verification - with additional documents (a million different statements, confirmations, etc.)

2. Video verification with casino representatives

3. For 10 days they didn’t pay anything at all, they probably wanted me to lose the money.

4. They started paying money not according to the limits, I have a level of 4,000,000 per day, they paid me 900,000 at most.

. The support transferred me from one agent to another, when I asked why they weren't withdrawing money, they said that I had exceeded the limit, when I asked why they were withdrawing less than 4,000,000 as I should have, they came up with the idea that I had a 1,000,000 limit, I have a screenshot. When I asked why I had 1,000,000, they didn't give a clear answer and constantly wanted to close the chat. < By the way, you have to wait 10-20 minutes for each chat. As a result, they were supposed to withdraw 40,000,000 from my winnings according to the limits in 20 days, but in the end they withdrew 8,000,000. I received 5 times less money, they don't give clear answers, they just give me the runaround. During these days, I probably received 50 cancellations for various reasons, they refused to pay me to another verified card, because of which I received a block from the bank, only then they started paying, again not according to the limits. My payments are being processed for 20-30 hours. The support team says to all inconvenient questions that it is not their competence, to the request to transfer the chat to someone whose competence they say that there is no such option.

They have been paying 190,000 RUB per day for several days now. Moreover, they always pay in equal amounts and claim that they have problems with the payment, and do not give any alternatives.

They don't go to a meeting to reach a consensus.

No alternatives are offered.

Добрый день! Хотел бы оставить жалобу на проект R7.

Я обычный игрок который как и другие пришел поиграть и выиграть денег но когда в итоге я выиграл, то проект начал всячески вставлять палки в колеса (не говорю о верификации – это еще цветочки) Ниже поделюсь своим опытом.

Что за эти практически 3 недели я прошел :

1. Верификацию -с доп доками (миллион разных выписок, подтверждений и т.д)

2. Видео верификацию с представителями казино

3. 10 дней абсолютно не платили ничего, наверное хотели чтобы я проиграл деньги.

4. Начали платить деньги не по лимитам, у меня по уровню 4 000 000 в сутки, мне платили от силы 900 000.

. Саппорт перекидывал меня с одного агента на другого, на вопрос почему не выводят деньги сказали что я превысил лимит, на вопрос почему выводят меньше чем 4 000 000 как у меня должно быть придумали, что у меня 1 000 000 лимит, скриншот имеется. На вопрос почему это у меня 1 000 000 ответ внятный не дали и постоянно хотели закрыть чат. < К слову каждый чат приходиться ждать по 10-20 минут. По итогу мне за 20 дней с моего выигрыша по лимитам должны были вывести 40 000 000, а по итогу вывели 8 000 000. В 5 раз меньше денег получил, внятных ответов не дают, просто динамят. За эти дни я получил наверное отмен 50 по разным причинам, отказывались выплачивать мне на другую верифицированную карту из-за чего я получил блок от банка, только тогда начали платить, опять же не по лимитам. Мои выплаты в обработке по 20-30 часов висят. Саппорт на все неудобные вопросы говорит что это не их компетенция, на просьбу перевести чат к тому чья компетенция говорят что такой опции нет.

Уже несколько дней платят по 190 000 RUB в сутки. Причем платят всегда ровными сумами и заявляют что у них проблемы с платежкой, альтернатив никаких не дают.

На встречу для принятие консенсуса не идут.

Альтернативы не предлагают.

Dear Dinar2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify how much money you have in your casino account?
• Do you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear customer, First of all, congratulations on your big win! We are sincerely happy to see our users receive their well-deserved payouts and thank you for your trust in our casino. Regarding your request, we would like to confirm that we are indeed doing our best to successfully withdraw your funds. However, unfortunately, due to temporary technical difficulties on the side of the payment system, some transactions may take longer than usual to process or be subject to automatic cancelations, and unfortunately, we cannot influence the payment processing on the payment system's side. In such cases, we can only wait for the payment provider to complete all necessary procedures. We fully understand your concerns and ensure that our team continues to monitor the situation. Thank you for your patience and we hope for your understanding. 

Best Regards, R7 Casino team

Kristina ! Good evening!

I currently have 103,729,537 RUB on my balance

No applications, today as usual we withdrew 200,000 instead of 4,000,000 RUB

The casino does not offer alternatives, avoids answers and lies in the chat

When I won, I didn't use the bonus, I was just a lucky player, and the casino doesn't fulfill its obligations to the players, everything is fine with them when it comes to depositing, but when it comes to paying out winnings, they have problems and can't pay. Please note that they pay me in equal payments every day, which is obvious that everything is fine with them, and hiding behind problems, they may not pay me at all.

I ask the forum administration and other players reading to imagine how long it will take them to withdraw my winnings with such payments and ask yourself whether you want to play on such a project?

This week I will send a letter to the licensee, because they are absolutely obviously scamming me and my data was leaked, different people write to me on personal contacts

Since I understand that the amount is large, I even made concessions to them and offered to agree that they pay me for an alternative, and I don’t withdraw more than 15 million per month, they simply don’t want to pay at all.

Kristina! Добрый вечер!

У меня сейчас на балике 103 729 537 RUB

Заявок нет, сегодня как обычно вывели 200 000 вместо 4 000 000 RUB

Казино альтернатив не предлагает, избегает ответов и врет в чате

При выигрыше бонус не использовал я просто игрок которому повезло а казино не выполняет свои обязательство перед игроками, как депать то у них все нормально а как заплатить выигрыш то у них проблемы и не могут платить. Прошу заметить они платят мне ровными платежами каждый день что очевидно что у них все в порядке и прикрываясь проблемами так вообще мне могут не выплатить.

Прошу администрацию форума и других игроков читающих представить себе сколько времени они мне будут выводить выигрыш такими платежами и задаться вопросом хотите ли вы играть на таком проекте?

На этой неделе отправлю письмо на лицензиата так как они абсолютно очевидно скамят меня и мои данные слили что мне пишут разные люди на личные контакты

Так как понимаю что сумма большая даже шел им на уступки и предлогал договорится что они мне платят на альтернативу, а я в месяц не вывожу больше 15 миллионов они просто в тупую не хотят платить от слова совсем

Thank you for your reply, Dinar2025. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

As we can see, the casino does not follow its rules to the player at all. I have tried many times to convey that if they do not want to pay 40 million a month and as they say that they have problems with the payment system, then we can change it to an alternative, they simply ignore and also pay me 200 thousand now. Based on this, I can say that they are deliberately and consciously underpaying me. I ask the administration to pay attention to how they behave in the chat, transferring me between operators and lying to me about my limits, giving themselves away. I suspect that they will continue to lie

Как мы видим казино совершенно не соблюдает свои правила перед игроком. Многократно пытался донести что если не хотят по 40 миллионов в месяц платить и как они говорят что у них проблемы с платежкой, то можем поменять на альтернативу, они просто игнорируют и так же платят мне сейчас по 200 тыс. Исходя из этого могу сказать что они специально и сознательно занижают мне выплаты. Прошу администрацию обратить внимания на то как себя ведут в чате перекидывая меня между операторами и врут мне о моих лимитах, сами себя же выдают. Есть подозрения что и дальше будут врать

Dear Customer,

From our side we do our best to disburse the funds. Unfortunately, not all requests are processed by the payment provider and because of this they are canceled. We apologize for the situation and hope that it will stabilize.

Best Regards, R7 Casino team.

Thank you very much, Dinar2025, for your cooperation. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

R7 representatives, as I already said, it’s not my problem that you accept deposits from people but can’t pay

Provide me with alternatives for withdrawing funds, if this is an unaffordable amount for you to pay out funds, I said I can make concessions and withdraw less but stably to an alternative

It is beneficial both for you from a financial and reputational perspective and for me that you will not torment me.

Представители R7, как я уже сказал это же не мои проблемы, что вы депозиты у людей принимаете, а платить не можете

Предоставьте мне альтернативы для вывода средств, если для вас это непосильная сумма для выплаты средств, я сказал, могу пойти на уступки и выводить меньше но стабильно на альтернативу

Это выгодно как вам с финансовой и стороны репутации так и мне что вы не будете меня мучать

Dear Dinar2025,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Dear R7 Casino,

I understand that issues with the payment service provider can occur, but it seems that this same issue continues to repeat. If, in the current situation, you are unable to process the withdrawal within the limits corresponding to the player's level (which have been set by you), would it be possible to offer an alternative method for the withdrawal?

I look forward to your response.

Best Regards,

Kubo

Dear Kubo,

We understand the situation and would like to clarify that the withdrawal process is carried out in strict accordance with our internal rules, which the player agreed to upon registration.

Withdrawal method matches the deposit method: If a deposit was made via card, the withdrawal must also be processed to the same card.

Payment provider limits and technical errors: We process withdrawal requests in accordance with the established limits. However, technical errors may occur on the payment provider’s side, which can be related to both the sending and receiving banks.

Based on the information provided above, our project has not violated any rules in this case.

Please let us know if you have any further questions or require additional information.

Best regards,

R7 Casino team.

Please note that the casino did not have any technical problems accepting my deposit.

Therefore, if they refuse to pay for alternatives, they are deliberately simply ripping people off.

I would also like to note that the casino simply may not want to pay out the winnings and will cancel payments as it is convenient for them and say that we have technical problems, because if they wanted to pay, they would have offered some crypto that should definitely work fine!!!

I would also like to note that the casino takes 5% of each of my winnings on the card as a commission, maybe because of this they don’t want to pay for alternatives in order to take more money for themselves

The amount of money they have to pay is very large and at this rate they will be taking me years to withdraw it!!

In addition to forums and licenses, I will highlight this as much as possible in the media space on YouTube and through streamers.

I ask the forum administration to give maximum publicity to this incident!!

Thank you!

Прошу заметить, что технических проблем как принимать мой депозит у казино не возникало

Следовательно если они отказываются платить на альтернативы они сознательно просто разводят людей на деньги

Так же хотел бы заметить что казино просто возможно не хочет выплачить выигрыш и будет отменять выплаты как им удобно и говорить что у нас технические проблемы, потому что если бы хотели заплатить предложили бы какую то крипту которая точно нормально должна работать!!!

Так же хотел бы заметить что казино с каждого моего выигрыша на карту и так забирает 5% как комисию может из-за этого и не хотят платить на альтернативы чтобы больше денег себе забрать

Сумма денег которую они должны выплатить очень большая и такими темпами они мне годами будут выводить!!

Кроме форумов и лицензии буду максимально высвечивать это в медиа пространстве на ютубе и стримерами

Прошу администрацию форума максимально дать огласке этому случаю!!

Спасибо!

Good day! I talked to several people who play on these projects (yes, as it turned out, they have several projects). Players claim that they make deposits from a card and they are paid in crypto, this is some kind of nonsense, they really just delay my payments, I ask the administration to take action.

I asked these people to make screenshots, there will be proof, and also proof will fly in addition to the letter for the license.

I'm waiting for what kind of lie the casino administration will come up with this time.

Добрый день! Я общался с несколькими людьми которые играют на данных проектах ( да-да, как оказалось у них несколько проектов ) Игроки утверждают что они вносят депозиты с карты и им выплачивают на крипту, это уже бред какой-то, они реально просто мне задерживают выплаты, прошу администрацию предпринять меры.

Попросил этих людей сделать скрины, пруфы будут, так же пруфы полетят еще в добавок к письму на лицензию.

Ожидаю какую ложь администрация казино на этот раз придумает

Dear Player,

From our side we do our best to pay you funds, and we are paying them. 

According to our rules, the method of your withdrawal must be the same as the deposit method, there can be no alternative in this case.

We are sincerely sorry that there are difficulties with payment providers at the moment, however our team is working to pay you your winnings as soon as possible.

Best regards, R7 Casino team.

Administration of r7, give a direct answer, do you pay other players not in accordance with your own rules that you stated above?

Just write yes or no

Администрация р7, дайте прямой ответ, платите ли вы другим игрока не в соотвествии со своими же правилами которые вы выше изложили ?

Напишите просто да или нет

Dear Dinar2025,

Unfortunately, we cannot force the casino to act against their Terms & Conditions. Additionally, it is standard practice that withdrawals can only be sent to a previously verified payment method.

Could you please clarify the current withdrawal pace? Is it still around 200,000 RUB per day? Also, how much have you been able to withdraw so far?

Thank you.

Dear R7 Casino,

If the player deposits using a different payment method, such as crypto, and successfully verifies it, would it then be possible to switch withdrawals to that method? Would it help to speed up the process?

Looking forward to your response.

Unfortunately, since the winnings were received from the deposit by card method, the withdrawal is only available on this method. From our side we do our best to withdraw the client's funds. If the user makes a deposit from cryptocurrency after receiving the winnings, the withdrawal of this winnings will still be available only to the bank card.

Regards, R7 Casino team.

Kubo , good afternoon! They pay pennies 100k -200k, in a month and a half they paid 14 million, although the monthly limit is 40 million

Moreover, when communicating with other players, it turned out that they are lying about these rules, just as they are evading the answer here.

R7 admins, please answer, do you pay other players with crypto if the deposit was from a card?

Wait, if we are talking about rules and conditions, is it normal that they break one rule by referring to another? According to their rules, they should pay me 40 million a month, is it my problem that they say they have technical problems with their cards? So tomorrow they will say that it is impossible to withdraw to the card and will not pay me at all?

Convenient position to accept all deposits, and when someone has a win say sorry we have technical problems, you will not receive your winnings.

Maybe you could write in your rules that you can't win?

Dear Guru Administration and Players, Do you see that the casino somehow tried to solve this problem? They just openly try to cheat, evade and do everything to avoid paying money.

Kubo , добрый день! Платят копейки 100к -200к, за полтора месяца выплатили 14 миллионов, хотя лимит в месяц 40 миллионов

К тому же при общении с другими игроками выяснилось что они врут по поводу этих правил как и тут уклоняются от ответа.

Админы р7 дайте ответ, платите ли вы другим игрокам на крипту если депозит был с карты ?

Подождите, если мы говорим о правилах и условиях, то это нормально что они ссылаясь на одно правило нарушают другое? По их же правилам они должны мне по 40 лямов в месяц платить, это разве проблемы мои что они говорят что у них тех проблемы с картами ? Так они завтра скажут что на карту невозможно выводить и не будут мне платить вообще?

Удобная позиция принимать все депозиты, а когда занос у кого-то говорить извините у нас тех проблемы, вы не получите свой выигрыш.

Давайте может вы у себя в правилах напишите что у вас нельзя выигрывать ?

Уважаемая администрация Гуру и Игроки, Вы видите чтобы казино как-то пыталось решить эту проблему? Они просто откровенно пытаются обманывать уклоняться и делать все чтобы не платить деньги.

Dear Player,

Unfortunately, technical difficulties with the maps are not on our side. The payment provider does not allow some transactions, we try to withdraw the maximum we can. From our side we do everything possible for this.

Unfortunately, it is not possible to withdraw to the cryptocurrency method, because according to the rules the withdrawal method must be the same as the deposit method.

If necessary, we can provide the administration with all the necessary proof of withdrawals.

Best regards, R7 Casino team.

I'm asking for the third time, please answer, are there any players you pay that don't comply with the rules described above? Just answer.

What evidence can you provide? How do I know how your withdrawal process works and the administration? You can draw whatever you want on your casino

Третий раз спрашиваю, дайте ответ,есть ли игроки которым вы платите не в соответствии с вышеописанными правилами ? Просто дайте ответ.

Какие доказательства вы можете предоставить ? Я откуда знаю как у вас процес вывода происходит и администрация? Вы можете рисовать что угодно на вашем казино

Dear Dinar2025,

I understand your frustration with the delay in withdrawing your significant winnings. However, as I mentioned earlier, we cannot force the casino to act against their Terms & Conditions. While you may feel that the casino has previously violated their own terms, which may be why they are now refusing to offer you an alternative withdrawal method, even if that were the case, do you expect them to admit it? Furthermore, even if we had confirmation of such violations, we still cannot dictate which payment method the casino should use.

In the casino review, we mention the monthly withdrawal limit of €5,000 per month based on this term:

"In case the user’s balance exceeds the total amount of his deposits by at least 10 times, the casino reserves the right to limit the withdrawal amount to 5000 EUR (or equivalent in another currency) per month."

In your case, the casino has been paying out significantly higher amounts, so I can only recommend that you remain patient. Keep in mind that the casino must maintain the stability of their cash flow in order to accommodate many players at once. Additionally, the volume of requests can impact the PSP's ability to process these transactions.

Thank you for your understanding.

Dear R7 Casino,

As mentioned, I kindly request that you provide evidence of the processed withdrawals. Additionally, I would appreciate it if you could provide proof that the issue has been addressed with the payment provider and that you are actively working on a resolution. Please send all relevant information to my email address at [email protected].

Thank you.

Dear forum administration, the casino made these amendments after I received my winnings, I have screenshots of all the rules, after they started to deceive me I made all the screenshots, the rule was added after.

So they are hiding behind one rule and violating another about my limits. Other players are currently even continuing to be paid using other methods. Several players wrote to me after reading the complaint and are ready to provide screenshots where the deposit was from the card, and the withdrawal was made using other payment methods.

Regarding my payments, I have in my personal account almost dozens of pages of cancelled payments mixed with single successful payments, should I shoot a video for you? Since there will be dozens of screenshots, tell me what is more convenient for you.

Уважаемая администрация форума, казино внесло эти поправки уже после того я получил выигрыш, у меня есть скриншоты всех правил, после того как они начали меня обманывать я сделал все скриншоты, правило добавлено после.

Так они прикрываясь одним правилом нарушают другое о моих лимитах. Другим игрокам в данный момент даже продолжают платить на другие методы. Мне написало несколько игроков прочитав жалобу и готовы предоставить скриншоты где депозит был с карты, а вывод на другие платежные методы.

По поводу своих выплат, у меня в личном кабинете чуть ли не десятки страниц отмененных выплат в перемешку с единичными успешными выплатами, вам видео заснять ? Так как скриншотов будут десятки, скажите как вам удобнее.

It is obvious that the casino administration is deliberately withholding my funds and is looking for every reason not to pay.

They asked me for a million documents, video verification, and now in almost 2 months they have withdrawn about 14 million, when at my level they should have withdrawn about 80 million.

+ 2 months since they say they have problems and refuse to pay for alternatives, how long should we wait?

Do you side with a casino that deliberately does not pay out winnings?

It is obvious that they are lying and avoiding answers.

A complaint about the license has already been sent, I am waiting for a response.

Your forum obviously has an unscrupulous casino that is cheating people out of money.

If tomorrow they say that they can't pay out winnings at all because they have problems and won't pay people for a couple of months, you just say that everything is ok - wait?

Очевидно же что администрация казино специально удерживает мои средства и всячески ищет причину чтобы не выплачивать.

У меня запросили миллион документов, видео верификацию, а теперь практически за 2 месяца вывели порядка 14 миллионов, когда по моему уровню должны были уже около 80 миллионов вывести.

+ 2 месяца как они говорят у них проблемы и отказываются платить на альтернативы, то сколько ждать?

Вы встаете на сторону казино которое сознательно не выплачивает выигрыши ?

Очевидно что они врут и уклоняются от ответов.

Жалоба на лицензию уже была направлена, жду ответа.

У вас на форуме очевидно недобросовестное казино, которое обманывает людей на деньги.

Если завтра они скажут, что вообще не могут выплачивать выигрыши потому что у них проблемы и пару месяцев не будут людям платить вы так и скажите, что все ок - ждите?

Hello, Kubo. We have sent all the evidence to your email [email protected] 

Dear R7 Casino,

Thank you for providing the relevant evidence.

Dear Dinar2025,

As I mentioned a week ago, we are unable to force the casino to change the payment method or speed up the withdrawal process. Currently, the casino is facing challenges with payment systems blocking some transactions, which is unfortunately beyond their control.

Additionally, as stated before, the casino’s Terms & Conditions mention a withdrawal limit of €5,000 per month due to an unfavorable rule. While this rule is obviously not being strictly enforced by the casino, their safety index displayed on the review has already been negatively impacted because of it. However, since they are processing payouts that significantly exceed this monthly limit, there is no valid basis for us to penalize the casino further.

I will continue to monitor the pace of your withdrawals for a while longer and will provide a final conclusion once more information is available.

Thank you for your patience and understanding.

As I already said, the rule was introduced after I received my winnings, is it convenient to introduce rules and then apply them when it is convenient? Maybe they will come up with a rule tomorrow and just write off the winnings? Will they say that it is impossible to win 100 million?

Their problems, not the clients, I have not been paid out according to my limits for 2 months, they systematically lie and I have already provided proof above with the support correspondence, where one says that the limit, as indicated on the site, is 4 million per day, and the second says 1 million and transfers me when he said too much, during that period of time they were actually paying me 1 million, from which you can already understand that they themselves decide how much to pay.

You are now justifying a scam on the part of a casino that does not want to pay out winnings, there are a lot of inconsistencies in what they say. Why don't they give me an alternative if, as they say, they have problems, although from the above it is obvious - they are lying and that is why they give alternatives, it is convenient to do so, several players wrote to me and are ready to provide screenshots where they make deposits from cards and they are paid in crypto.

It's been 2 months since I won and I was paid 15 million out of 80 million, do you think this is normal?

You can add casinos to the blacklist for cheating players, but apparently it is convenient for you to cover them up? I did not expect such a large forum to agree with scammer projects, very disappointed.

What evidence from what I described above do you need to provide to add a project to the blacklist?

Как я уже сказал, правило было внесено уже после того как я получил свой выигрыш, удобно вносить правила и потом применять их вот когда удобно? Может они завтра придумают правило и просто спишут выигрыш ? Скажут что нельзя выиграть 100 миллионов?

Проблемы их, а не клиентов, мне 2 месяца не выводят согласно моих лимитов, систематически врут и я уже выше предоставил доказательство с перепиской поддержки, где один говорит что лимит как и на сайте указано 4 миллиона вдень, а второй говори 1 миллион и перекидывает меня когда сказал лишнего, в тот промежуток времени мне как раз и выводили по 1 миллиону, из чего можно уже понять что они сами решают сколько платить.

Вы сейчас оправдываете скам со стороны казино, которое не хочет выплачивать выигрыш, есть куча несостыковок в том что они говорят. Почему мне не дают альтернативы если как они говорят что у них проблемы, хотя из вышеизложеного очевидно - врут и потому и дают альтернативы, удобно так делать, мне написали несколько игроков и готовы предоставить скриншоты где они вносят депозиты с карт и им платят на крипту.

Уже прошло 2 месяца с момента моего выигрыша, а мне заплатили 15 миллионов из 80 миллионов, вы считаете это нормально?

Вы можете добавить казино в черный список за обман игроков, но видимо вам удобно покрывать их? Я не ожидал что такой большой форум будет поддакивать скамерским проектам, очень разочарован.

Какие доказательства вам из того что выше описал нужно предоставить для добавления проекта в черный список?

Dear Dinar2025,

The casino's specialized limits for VIP players are entirely managed and enforced by the casino itself. When we review a casino, we consider the worst-case scenario regarding withdrawal limits, which in this case was €5,000 per month (approximately 450,000 ₽). Even if this specific term were not present, we would have applied the lowest monthly limit for Level 1, which is 4,000,000 ₽ per month. Higher VIP limits are not relevant to this investigation.

What I was trying to explain is that we cannot and will not penalize the casino as you are requesting. Your current withdrawal pace is around 7,500,000 ₽ per month, and in February alone, you successfully withdrew exactly 10,045,000 ₽ - more than 22 times the stated monthly limit.

I am still unsure what "scam" you are referring to, as the casino continues to send you significant amounts almost daily. Additionally, I kindly ask you to refrain from statements suggesting that we are "justifying a scam," as there is no evidence of any fraudulent activity on the casino’s side. We are simply presenting an objective evaluation of the situation. I do not understand why you continue to denigrate the casino, despite having won such a substantial amount, just because the payouts are not as fast as you would like.

I will extend the timer for an additional week to gather the full withdrawal history from the casino for the last two months and will provide a final decision accordingly.

Thank you.

An objective assessment? That is, I win money, they pay me not according to the limits, they delay payments for 2 weeks, they don't pay a penny, then they start paying 1 million a day, when the limits are 4 million a day, saying that there are technical problems, because after a month and a half a rule appears when I have already been scammed and that should not apply to the winnings already received, I received this money before this rule.

1. I believe that if there are problems with payments, although I already know 100% that there are not, they should have offered alternatives, these are their problems, not mine.
2. The rules that will be established after the winnings have already been received cannot be applied, so for each individual winning they will write rules and enter something like "If the player's name is Dinar, then the limit is 1 million in 10 years."
3. You don't take into account all the above facts, so what kind of objective assessment are you talking about? You write "be glad that you are getting paid at all" because we will not apply sanctions to the casino? Is this a normal assessment of the situation? This is not an excuse for the casino scamming me?
4. What 7 million? What 10 million? I repeat, the rule was written just recently, and they didn't pay me my 40 million a month with or without this rule! You say they paid 17 million? Wow, they should have paid the entire amount already. If you look at the screenshots I gave, they initially had instructions to pay me less than what was stipulated before this rule, what do you say about that?
5. What do they have to do with the fact that I won such a sum?)) But the attitude to receiving deposits and paying out winnings is direct, here we see how deposits are happily taken away, but payments are not paid and then they come up with any excuses like "oh, there are problems with payments, but we will not give an alternative, these are our problems, but you wait. oh, and we came up with a new rule" in the word complaints hang on other forums and it is clear there that this rule does not exist. Let the casino give you information when they added this rule. Is it normal in your practice when they add a rule to close a complaint?))

Объективную оценку? Тоисть я выигрываю деньги, мне платят не по лимитам, задерживают выплаты 2 недели не платят не копейки, потом начинают платить по 1 миллиону вдень, когда лимиты по 4 миллиона вдень, говоря что мол тех проблемы, потому спустя полтора месяца появляется правило когда меня уже скамили и что не должно распрастранятся уже на полученый выигрыш, я эти деньги получил до этого правила.

1. Я считаю что если и есть проблемы с выплатами, хотя я уже знаю на 100% что их нет - они должны были предложить альтернативы, это же их проблемы, а не мои.
2. На полученый уже выигрыш нельзя применять правила которые после него будут установлены, так под каждый отдельный выигрыш они будут писать правила и вносить что-то типа "Если игрока зовут Динар то лимит - 1 миллион в 10 лет".
3. Вы же не берете в учет все вышеперечисленные факты, потому о какой объективной оценки вы говорите? Вы пишите "радуйтесь что вам вообще платят" потому мы не будем применять санкции к казино? Это нормальная оценка ситуации? Это не оправдания того что казино меня скамит ?
4. Какие 7 миллионов? Какие 10 миллионов? Я вам повторяю, правило прописали буквально недавно, та они и с этим правилом и без него не выплатили мне моих 40 миллионов в месяц! 17 миллионов говорите выплатили? Вау, они уже всю сумму должны были выплатить. Если посмотреть скрины которые я дал, у них изначально было указание платить мне меньше обусловленого до этого правила, что вы на это скажите?
5. Какое они отношение имеют к тому что я выиграл такую сумму?)) А вот отношение к получению депозитов и выплате выигрышей - прямое, тут-то мы и видим как депозиты с удовольствием забирают, а выплаты не платят и после придумывают любые отмазки по типу "ой проблемы с выплатами но альтернативы не дадим, это наши проблемы, но вы ждите. ой, а мы правило придумали новое" к слово жалобы висят и на других форумах и там видно что этого правила нет. Пусть казино даст вам информацию когда они это правило добавили. Это нормально в вашей практике когда добавляют правило чтобы закрыть жалобу?))

Dear player,

We would like to inform you that all your withdrawals, which you put, are processed from our side successfully and as fast as possible, as it is facilitated by the banking system and your bank. Compared to the initial stage, the work done by us and you in relation to payments shows the result.

We want to note that the rules you are talking about were on our project before, they have not been rewritten or changed.

Also, we would like to note that we fully realize and understand the seriousness of the situation, however, as we reported earlier, all payments are made within the framework of our rules.

We would like to draw your attention to the fact that for all the time from the moment of winning you withdraw your funds. There have been no cancellations of your transactions from our side, yes we recognize that there have been cancellations from your bank or payment provider but from our side we are doing our best and withdrawing you the maximum amount of funds possible. We also think that you are doing everything possible to get your winnings as quickly as possible. We hope that in the shortest possible time the situation will stabilize and you will be able to receive your winnings much faster.

1. You deceived me and the support confirmed it by stating that the financial department set limits in the amount of 1 million. I have screenshots.
2. All the previous days, with the exception of today, you withdrew 100-200-300 thousand, which does not correspond to my limits.
3. If you have problems with payments, these are your own problems, I asked you 2 months ago, pay 200-300 thousand, pay in crypto and there are no problems, I will wait, but you are probably more interested in being bombarded from all sides by both streamers and players.
4. What you claim is that you cannot pay for crypto if the deposit was from a card is fake, I have evidence that you do not work like that and there are screenshots of correspondence with the player where you yourself suggest that the player withdraw to crypto because it is more convenient and faster.
5. The rule that the forum representative points out was added after my win, which I have already said several times and I have screenshots where the rule is not there yet, don't you still find it funny when you are caught lying so many times?
6. It will soon be 3 months since I won, you should have paid me the entire amount of the winnings, but you paid 1/6 - 1/7. Do you really think that this will not affect your reputation?

To summarize: instead of agreeing and paying 300k a day for crypto, you started this whole mess and your reputation is suffering and will continue to suffer, and I have problems with the bank, for what?

I have adequately proposed to you a compromise of 300k per day for crypto, I am closing all complaints and telling all contacts, including streamers and the licensee, that we have come to an agreement.

1. Вы меня обманывали и сапорт это подтвердив указав что фин. отдел установил лимиты в размере 1миллион. У меня есть скрины.
2. Все прошлые дни за исключениям сегодняшнего вы выводили 100-200-300 тыс. что не соотвествует моим лимитам.
3. Если у вас проблемы с платежками это ваши же проблемы, я 2 месяца назад вас просил, платите по 200-300 тыс, платите на крипту и нет проблем, я подожду, но вам видимо интереснее когда вас поливают со всех сторон и стримера и игроки.
4. То что вы утверждаете что вы не можете платить на крипту если деп был с карты - фейк, у меня есть доказательства что вы так не работаете и есть скрины переписок с игроком где вы сами предлагаете чтобы игрок выводил на крипту потому что так удобнее и быстрее.
5. Правило которое указывает представитель форума было добавлено после моего выигрыша, о чем уже несколько раз говорил и у меня есть скрины где правила еще нет, вам еще не смешно когда вас столько раз ловят на вранье?
6. Скоро 3 месяца будет как я выиграл, вы мне должны уже были заплатить всю сумму выигрыша, а заплатили 1/6 - 1/7. Вы действительно думаете, что это никак не скажется на вашей репутации?

Резюмируем: вместо того чтобы договорится и платить по 300к вдень на крипту вы заварили всю эту кашу и страдает ваша репутация и будет продолжать страдать, а у меня проблемы с банком, ради чего?

Я вам адекватно предложил давайте компромис 300к вдень на крипту, закрываю везде жалобы и всем контактам в том числе стримерам и лицензиату говорю, что мы пришли к соглашению.

Dear Dinar2025,

Unfortunately, it seems we’ve reached a dead end. I’ve done my best to explain our position on VIP withdrawal limits and have also clarified that, even if the specific rule you repeatedly mentioned didn’t exist, we would still consider the lowest withdrawal limit in our casino review - which, as I noted, is 4,000,000 ₽ per month.

While I understand that you were hoping we would take action against the casino, at this stage, there is nothing for which we can penalize them. Setting and enforcing withdrawal limits based on a player's status is entirely at the casino’s discretion. Based on your perspective, you believe we should blacklist all casinos that don’t offer increased limits for VIP players.

I completely understand your frustration regarding the slower withdrawal process than you had anticipated. However, there is nothing more I can do to assist at this time.

Regrettably, as there is no further action we can take, I must reject your complaint.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this case. If you experience any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you.

Best Regards,

Kubo