Razed Casino - La cuenta del jugador ha sido cerrada.

Hello,

I played there successfully until one day I got this email:

Greetings,

​

We hope this email finds you well. We send this mail to inform you regarding your account status. Please be informed that our internal tools have detected duplicate activity in your account. As result your accounts has been closed and withdrawals will not be processed due to breach in terms and conditions.

​

You may see further details regarding Terms and Conditions from link below.

https://www.razed.com/policy/terms/

​

Please feel free to reach out to us if you need further assistance.

​

Kind Regards,

Carla

Razed

I have not been given any explanation. I have not used any bonuses. I do not have any other accounts. I have not received a response to the casino email. I am asking for mediation.

Witam,

grałem tam z powodzeniem aż pewnego dnia dostałem takiego emaila:

Greetings,

​

We hope this email finds you well. We send this mail to inform you regarding your account status. Please be informed that our internal tools have detected duplicate activity in your account. As result your accounts has been closed and withdrawals will not be processed due to breach in terms and conditions.

​

You may see further details regarding Terms and Conditions from link below.

​https://www.razed.com/policy/terms/

​

Please feel free to reach out to us if you need further assistance.

​

Kind Regards,

Carla

Razed

Nie udzielono mi żadnych wyjaśnień. Nie korzystałem z bonusów. Nie mam innych kont. Nie mam odpowiedzi na email od kasyna. Proszę o mediację

Dear Lodzia93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Which games did you play?
• Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello,

I didn't pass verification because the casino didn't want to. They closed the account and stole all the money. They didn't want any money from me.

I used a VPN, but I was given permission to chat beforehand. Razed Casino allows you to use this option.

I played various bets. I don't remember what exactly.

Regards

Witam,

Weryfikacji nie przeszedłem, ponieważ kasyno nie chciało. Zamknęło konto i ukradli wszystkie pieniądze. Nie chcieli ode mnie żadnych pieniędzy.

Używałem VPN, ale wcześniej dostałem pozwolenie na chat. Kasyno Razed pozwala na korzystanie z takiej opcji.

Grałem różne zakłady. Nie pamiętam co dokładnie.

Pozdrawiam

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you make bets on sports only?

What payment method did you use to deposit money into this casino?

Hello,

I made the deposit via crypto.

I played sports betting and casino.

I don't know if anyone else has played. I'm the only one playing from my device

Witam,

Depozyt robiłem przez krypto.

Grałem zakłady sportowe oraz kasyno.

Nie wiem czy ktos grał jeszcze. Z mojego urządzenia grałem tylko ja

Thank you very much, Lodzia93, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lodzia93,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Razed Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lodzia93,

I reached out to the casino internally, outside of this thread. I am setting one more timer. Your patience is greatly appreciated.

Dear Lodzia93,

I managed to contact the person in charge, who should be able to respond to us. I will be setting one last timer, and I hope that we will come to a successful resolution of this complaint. Thank you for your patience.

Dear Lodzia93,

I have been informed by the casino that there were multiple accounts detected that belong to you. Supposedly, this happened because there were limits placed on your original account, so you created different accounts to get around those limits.

Could you comment on this?

Hello,

No verification by email. Where did these accusations come from? Razed didn't want any documents. Here the complaint also takes a long time because it's a weak casino. They don't want to pay out the money. Now they're lying

Witam,

Nie mailem żadnej weryfikacji. Skąd te oskarżenia? Razed nie chciał żadnych dokumentów. Tutaj skarga też trwa bardzo długo, ponieważ to jest słabe kasyno. Nie chcą wypłacić pieniądzy. Teraz kłamią

Dear Lodzia93,

Unfortunately, I have to inform you that I will not be able to help you in this case. I have received solid evidence from the casino that shows you have created multiple accounts, which goes directly against the casino's T&C's.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.