Realz Casino - La retirada del jugador se ha retrasado.

Unfortunately, the casino cannot tell me why my withdrawal has not been received.

I have received confirmation of the two payouts: one of €1500 and one of €1000.

Two subsequent payments have already been received without any problems.

Leider kann mir das Casino nicht sagen warum meine Auszahlung nicht eingegangen ist.

Habe die Bestätigung der 2 Auszahlungen 1x1500€ und 1x1000€ erhalten.

2 spätere Auszahlung sind ohne Probleme bereits eingegangen.

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Dear Gluecksmaus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

The payout has already been completed. As I mentioned, two subsequent payouts I made have already been credited to my account. Now I just want to know where the money from the already completed payout is (normally the money is still in the account on the same day). The payout was approved on May 11th.

Die Auszahlung wurde ja bereits abgeschlossen. Wie gesagt sind 2 Auszahlungen die ich danach gemacht habe bereits auf meinem Konto eingegangen. Jetzt will ich nur wissen wo mein Geld von der bereits abgeschlossenen Auszahlung ist (normal ist das Geld immer noch am selben Tag am Konto) die Auszahlung wurde bereits am 11.5. bewilligt