Realz Casino - La retirada del jugador se ha retrasado.

Yes, the same problem here again; I've been waiting over two weeks for my payout. I've since changed it back to IBAN.

Ja auch hier das gleiche Problem wieder warte ich über 2 wochen auf meine auszahlung. Habe es mittlerweile wieder geandert auf iban

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I don't even remember exactly if there was ever a payout. But I don't think so, judging by the appearance. I deposited €20, won €200, then cancelled it and switched to IBAN. And I didn't have to do KYC verification.

ICh weiß das garnbicht mehr genau ob eine auszahlung da schon war mal.Aber ich denke so wie es aussieht nicht habe ja 20 eingezahlt 200 gewonnen das denn abgebrochen und zur iban gewechselt. und eine kyc verifizierung musste man nicht machen

Thank you, everything is now clear and the money has been transferred.

dANKE IST ALLES NUN GEKLÄRT UND DAS GELD IST DRAUF

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MrCreditCard,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila