RedStar Casino - La retirada del jugador se ha retrasado.

After ordering funds for withdrawal, I was no longer able to log into my account, and the funds never arrived at the ordered wallet! There was $326.65 left in the account.

Після замовлення коштів на вивід, далі я вже не зміг зайти в рахунок, а кошти так і не надійшли на гаманець замовлений! На рахунку залишилося 326.65$.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Has the casino disabled only the betting section for you, or is the casino section restricted as well?
• What error message do you see when you try to log into your casino account? If possible, please send me a screenshot of it.
• Did you pass the full KYC verification at this casino, or at least submit any identity documents for verification before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica

1. Sports betting.
2. The betting and casino sections are also disabled.
3. Your access to the casino is limited. For more information, please contact support. Your access to betting is limited. For more information, please contact support.
4. No verification was not completed and no documents were sent!

Здраствуйте Вероника

1. Ставки на спорт.
2. Ставки и казино тоже разделы отключены.
3. Ваш доступ к казино ограничен. Для получения более подробной информации обратитесь в службу поддержки. Ваш доступ к ставкам ограничен. Для получения более подробной информации обратитесь в службу поддержки.
4. Нет верификации не проходил и никаких документов не отправлял!

Dear vadik779,

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika