Retro Bet Casino - El jugador aún no ha recibido las ganancias.

My withdrawal has been cancelled by RetroBet Casino 7 times since I made a withdrawal of NOK 50,000. They give different reasons for the problem, my account has been verified previously and everything is fine I am told. They asked for documentation from my bank, Revolut, about the deposit and they got it and everything was still fine. Yet they continue to cancel without giving me a legitimate reason. The last email I received today is this:

"Dear Wenche, Your withdrawal request of 25000 NOK was cancelled.

We kindly ask you to use Norway IBAN for bank transfer withdrawal. Thank you for your understanding."

Norwegian banks have strict rules for money transfers to and from casinos, which is why I use bank transfers from my Revolut account for both deposits and withdrawals.

I am well aware of the casino's delay tactics and this is of course part of Retrobet's delay policy. I see that Casino Guru asks people to wait two weeks to file a complaint, but why should we let casinos wait two weeks to file a complaint? This is a scam and we should not let them continue like this while scoring 8.5 on the Casino Guru scale. Less experienced players than me would have given up and wasted their money in sheer frustration.

I hope you will help me and contact Retrobet and shake them up a bit 🙂

Mitt uttak har blitt kansellert av RetroBet Casino 7 ganger siden jeg la inn uttak på NOK 50 000. De oppgir forskjellige grunner til problemet, kontoen min er verifisert fra tidligere og alt er i orden får jeg beskjed om. De ba om dokumentasjon fra banken min, Revolut, om innskuddet og det fikk de og alt var fortsatt i orden. Likevel fortsetter de å kansellere uten å gi meg en legitim grunn. Siste mail jeg fikk i dag er denne:

"Kjære Wenche,Uttaksforespørselen din på 25000 NOK ble kansellert.

We kindly ask you to use Norway IBAN for bank transfer withdrawal. Thank you for understanding."

Norske banker har strenge regler for pengeoverføringer til og fra casino, derfor bruker jeg bankoverføring fra min Revolut konto til både innskudd og uttak.

Jeg er godt kjent med casinoer sin uthalingstaktikk og dette er selvfølgelig en del av Retrobet sin uthalingspolicy. Jeg ser at Casino Guru ber folk om å vente i to uker med å sende inn klage, men hvorfor skal vi la casinoer tyne folk i to uker. Dette er en uting og vi skal ikke la dem få lov til å holde på sånn samtidig som de scorer 8,5 på skalaen til Casino Guru. Mindre erfarne spillere enn meg hadde gitt opp og spilt bort pengene sine i ren frustrasjon.

Håper at dere vil hjelpe meg og ta kontakt med Retrobet og riste litt i dem 🙂

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Dear Wenche,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just a little clarification:

I made the deposit via bank transfer from my Revolut account, the transfer from Revolut to Retrobet was via APM143~siti-iban.

I made a previous withdrawal from Retrobet that went well, this shows the transaction history on my account:

7 Aug 2025, 08:30

Cashout

Bank domestic IBAN withdrawal: WIRE

Completed

10000 kr

I used bank transfer at the time too, but it looks like they have now changed payment partners:

21 Jun 2026, 16:52

Cashout

APM35~payanybank-europe

declined

50000k

If Retrobet doesn't pay out my winnings without going through a Norwegian bank, it means that the casino is not designed for Norwegian users. And Casino Guru must inform about that in their review of Retrobet, otherwise they will lose 5.5 million potential customers.

Bare en liten avklaring:

Jeg gjorde innskuddet via bankoverføring fra min Revolut konto, overføringen fra Revolut til Retrobet skjedde via APM143~siti-iban.

Jeg et tidligere uttak fra Retrobet som gikk fint, dette viser transaction history på min konto:

7 Aug 2025, 08:30

Cashout

Bank domestic IBAN withdrawal:WIRE

Completed

10000 kr

Jeg brukte banktransfer den gangen også, men det ser ut som de nå har byttet betalingspartner:

21 Jun 2026, 16:52

Cashout

APM35~payanybank-europe

declined

50000 k

Hvis Retrobet ikke utbetaler gevinsten min uten via en norsk bank, vil det jo si at casinoet ikke er tilrettelagt for norske brukere. Og det må Casino Guru informere om på sin review på Retrobet, de mister da 5,5 millioner potensielle kunder.

Of course I don't mean that Casino Guru is losing potential customers. But Retrobet cannot be presented as being suitable for Norwegian users if they require payments to be made to a Norwegian bank account. That money will be frozen by the bank and the Norwegian bank account will be closed.

A small update:

Yesterday my withdrawals were cancelled again, for the fiftieth time for sure. I wanted to play and wanted to use NOK 5000 of the NOK 50000 I had received back in my Retrobet gaming account.

I was lucky and ended up winning again, and now have NOK 100,000 in my account. This happens 1 out of 100 times, usually the player will play away their money and that is what Retrobet is betting on with this delaying tactic. Fortunately it went in my favor this time 🙂

Jeg mener selvfølgelig ikke at det er Casino Guru som mister potensielle kunder. Men Retrobet kan ikke fremstilles som tilrettelagt for norske brukere hvis de krever at utbetalinger skal skje til en norsk bankkonto. De pengene blir fryst av banken og den norske bankkontoen blir avsluttet.

En liten oppdatering:

I går ble uttakene mine igjen kansellert, for femtiende gang sikkert. Jeg hadde lyst å spille og ville bruke NOK 5000 av de NOK 50000 jeg hadde fått tilbake på min spillkonto i Retrobet.

Jeg var heldig og endte opp med å vinne igjen, og har nå NOK 100000 på min konto. Slikt skjer 1 av 100 ganger, som regel vil spilleren spille bort pengene sine og det er det Retrobet satser på ved denne uthalingstaktikken. Det gikk heldigvis i min favør denne gangen 🙂

One more clarification:

I think Retrobet reads what is posted here on Casino Guru, because suddenly they start asking me to use Mifinity as a withdrawal method. I have an old Mifinity account that I reactivated, but I don't know how it works in relation to withdrawals to my Revolut bank account. Anyway, I tried with a withdrawal of NOK 1000, and here is the result of that:

02 Jul 2026, 07:29

Cashout

APM36~mifinity wallet

Declined

1000 kr

Nevertheless, Retrobet continues to ask me to use Mifinity as a withdrawal method, I received this email last night after my withdrawals were again canceled:

Dear Wenche,

Your withdrawal request of 25000 NOK was cancelled.

Kindly ask you to request withdrawal via the Mifinity withdrawal option.

Also, kindly remind you that your weekly withdrawal limit is NOK 50,000 and you can withdraw NOK 48,000 more this week.

Enda en avklaring:

Jeg tror Retrobet leser det som blir lagt inn her på Casino Guru, for plutselig begynner de å be meg om å bruke Mifinity som uttaksmetode. Jeg har en gammel Mifinity konto som jeg aktiviserte igjen, men jeg vet ikke hvordan den fungerer i forhold til uttak til min Revolut bankkonto. Uansett så prøvde jeg med et uttak på NOK 1000, og her er resultatet av det:

02 Jul 2026, 07:29

Cashout

APM36~mifinity-wallet

Declined

1000 kr

Likevel fortsetter Retrobet å be meg om å bruke Mifinity som uttaksmetode, denne mailen fikk jeg igår kveld etter at mine uttak igjen ble kansellert:

Kjære Wenche,

Uttaksforespørselen din på 25000 NOK ble kansellert.

Kindly ask you to request withdrawal via Mifinity withdrawal option.

Also, kindly remind you that your weekly withdrawal limit is 50000 NOK and you can withdraw 48000 NOK more in this week.

Dear Wenche,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received a single cent and I need your help. The deposit was made via Revolut bank account and in all other casinos withdrawals must be made in the same way as the deposit. I want to use a bank transfer to my Revolut bank account and I don't understand why they are asking me to use Mifinity which I have never used before.

Nei, jeg har ikke mottatt ett øre og trenger hjelp fra dere. Innskuddet ble gjort via Revolut bankkonto og i alle andre casino må uttak foregå på samme måte som innskuddet. Jeg ønsker å bruke bankoverføring til min Revolut bankkonto, og skjønner ikke hvorfor de ber meg bruke Mifinity som jeg aldri har brukt før.

Finally good news, I got my payout today after two weeks of cancellations and little information. The payout was made via Mifinity and I was able to transfer the money to my Revolut account, that transfer happened within minutes 🙂

Endelig gode nyheter, jeg fikk min utbetaling i dag etter to uker med kanselleringer og lite informasjon. Utbetalingen skjedde via Mifinity og jeg kunne overføre pengene til min Revolut konto, den overføringen skjedde i løpet av minutter 🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Wenche,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla