Rich Casino - La cuenta del jugador ha sido bloqueada.

Closed my account for no reason

Dear Sondre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past? Could you please advise how long ago you have registered your account? Have you deposited any fuds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Did not have any winnings on the account.

They closed it because I made a complaint about 7reels.

Please understand that casino has a right to close player’s account at any time without further explanation. If you didn’t have any pending withdrawal and there are no funds being held by the casino, I’m afraid there is not much we can do for you. 

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

I know. I just wanted to let you guys know 🙂

I’m very sorry, Sondre, we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.