Rich Gringo Casino - Las ganancias del jugador son confiscadas.

Hello!

My withdrawal was confiscated because I played with bonuses. As I understand too many times. This casino sends me promos a few times a week, and sometimes I use them. It was the first time I met Playthrue and requested withdrawal and received an email about my winning confiscation. I don't understand why casino send me bonus codes to use if the winnings are confiscated then.

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Dear aolegf, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you redeemed any free bonuses from this casino in the past?

Was your account, including the payment method, fully verified?

I have checked the general bonus rules and this is what I found (here):Only one bonus can be activated at a time. The deposit bonuses cannot be combined.

If you have recently played with real money, and the latest free bonus was activated after your real money play, kindly send any relevant supporting evidence to karla.m@casino.guru . I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. Karla M.

hi!

Winnings are confiscated from deposit bonus.

My account is fully verifed.

I forwarded to karla.m@casino.guru  email with promotion what I have claimed with my deposit.

Dear aolegf,

Thank you very much for your clarification and for forwarding the promotional email.

Could you please confirm whether you activated or used any other bonuses at Rich Gringo Casino before the deposit bonus connected to the confiscated €523 winnings? If so, please specify which bonuses you activated.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello aolegf,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru