Rich Palms Casino - Se redujeron las ganancias del jugador.

I think it is a bit unfair that they subtract money twice. Once the bonus was played, the number of times it was requested to go from having $ 560 to $ 97, I kept playing even though that money was already withdrawable. And my balance went up more. Now they tell me If I withdraw that money, they will subtract me $ 809 again. Which I think goes against the other players. First, I have more than 400 and then more than 800. Also I have to deposit money and play to withdraw. The first thing to enter is logical The second thing already seems incredible to me, I do not recommend it, do not play here ever, please, it is wasting time

Creo que es un poco injusto que te resten dinero dos veces.Una vez jugado el bono las veces que se pide pase de tener 560$ a 97$,segui jugando aunque ese dinero ya era retirable.y mi saldo subio mas.Ahora me dicen que si retiro ese dinero volveran a restarme 809 dolares.Lo que creo que va contra las demas jugadoras.Me restan primero mas de 400 y luego mas de 800.Ademas tengo que ingresar dinero y jugar para poder retirar.Lo primero el ingresar es logico lo segundo ya me parece increible.No la recomiendo.No jueguen aqui nunca porfavor es tirar el tiempo

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions so I can fully understand your case. Are you verified in the casino? Did you played with bonus money? If yes, specify which one. Also please, forward any relevant communication between you and the casino to nikolas.b@guruadmins.com.

Best regards,

Nick

Dear Maria,

We haven't received any answer from you yet. I'll extend the timer by 7 days. Please note, if you fail answer us, we will be forced to reject your complaint.

Best regards,

Nick

Dear Maria,

We haven't received any respond from you for 2 weeks, we are now forced to reject your complaint. Do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

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