The player's refund did not arrive and he is ignored by the casino. The complaint was closed as the player stopped responding. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
El reembolso del jugador no llegó y el casino lo ignora. La denuncia se cerró ya que el jugador dejó de responder. La queja se cerró como "no resuelta" porque el casino no respondió ni cooperó para resolver la queja. No hubo progreso incluso dos semanas después de que se notificó al casino sobre la queja del jugador.