Rockstar Casino - Las ganancias del jugador son confiscadas.

Casino give cashback and then i won 2800 euros and next i Play an other game and i won 176 euros , on thé cashback page they told i have to fill 173 euros to claim m’y win but i get nothing and support lie to me that’s i just can get 26 euros thé amount of m’y cashback but i get 0 anyway

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Dear Dooklash,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Rockstar Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please share a link of this cashback offer? Alternatively, could you please share the terms and conditions of this offer?
• How long have you been a player at this casino, please?
• Have you made any additional deposits or withdrawals since you received the cashback?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello here are the rules of cashback

i Play since one month and yes i made deposit since i received this cashback and before this cashback

Dear Dooklash,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Dooklash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru