RomiBet Casino - Los fondos del jugador han sido confiscados luego de una solicitud de bloqueo de cuenta.

Good evening,

I wrote an email to the casino on June 10, 2025. I have a gambling addiction and want to be blocked. I sent the email using a different email address that I wasn't registered with on the site. I still wrote in the email that I wanted my account blocked because I'm addicted. I was still able to deposit €500 today and lost it all. I explained everything in the live chat, and they promised me my money. (Video evidence) But I haven't received anything yet. I don't think the casino is allowed to do that.

LG

Guten Abend,

Ich habe an das Casino eine Mail geschrieben am 10.06.2025. ich bin spielsüchtig und möchte gesperrt werden. Ich habe die Mail mit einer anderen Mail geschrieben mit der ich nicht auf der Seite angemeldet bin. Ich habe trotzdem in der Mail geschrieben das ich bitte von dem Account gesperrt werden möchte weil ich süchtig bin. Dann habe ich trotzdem heute 500€ einzahlen können und alles verloren. Im live Chat habe ich alles so erklärt und mir wurde mein Geld versprochen. (Beweisvideo) ich kriege aber jetzt doch nichts mehr. Ich denke das Casino darf das nicht.????

lG

Dear bobzlosch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you effectively, could you please provide us with the following details:

• Why have you contacted the casino using a different email address from the one you registered with on the website?
• Did you receive any confirmation from the casino regarding the receipt of your email for blocking your account?
• Could you please forward me the account closure request you sent to the casino, along with the casino's responses? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear bobzlosch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.