Roobet Casino - El depósito del jugador ha sido rechazado.

deposited ₹40000 INR into Roobet app using UPI QR code and this particular deposit was declined and my bank account was debited. I also deposited several times before this the same day but never had any issue and it was instant. Also, I have shared the screenshot of merchant and payment successful messages with the support team but roobet live chat is also not responding me nor their email support. It's a big amount for me. So I have come here for help

Dear vivekphalswal08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

Please allow me to ask a few questions so I can better understand the situation.

• Could you please share screenshots of the transactions made to the casino from your deposit history found in your player's profile that day from with the status visible?
• Could you please share screenshots from your payment app with the corresponding transaction list?

Thank you in advance for your reply.

Best regards,

Tomas



dear support my deposit was still not credited to my account and the casino was not helping on that .

i attached the documents below which you asking dear support please help me

i made the payment from upi and the utr id was

505910529675

Thanks for the provided information.

If the transaction appears as declined, it should be returned to your bank account.

Be sure to contact your bank and ask them for assistance regarding the declined transaction.

Let me know what you learn.

Looking forward to your reply.

No dear support the payment was successfully completed but mot added to my casino is

Dear vivekphalswal08,

Could you please share with me your communication with your bank regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear vivekphalswal08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru