Roobet Casino - La cuenta del jugador se cierra después de un depósito fallido.

I made a deposit of 400.00 BRL to Roobet, I'm Gold level 3, I've never had any problems. I got the message that my deposit had been refused. As I had already sent the money, I went to complain to live support. They asked me to send proof of payment, I sent the receipt from my bank proving that I had deposited, after which my account was blocked.

Enivei um depósito de 400,00 BRL para Roobet, sou nível Ouro 3, nunca tive problema algum. Recebi a mensagem que meu depósito foi recusado. Como ja havia enviado o dinheiro fui reclamar no suporte ao vivo. Me pediram para enviar uma prova de pagamento, enviei o comprovante do meu banco provando que havia depositado logo após isso minha conta foi bloqueada.

Hello guiestt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you try to contact your bank regarding the unsuccessful payment?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, my account was verified, I don't remember the exact date.

I didn't get to speak to my bank, I just sent an e-mail to roobet demanding a position.

I spoke to the casino yesterday and they told me to wait between 22 and 48 hours.

1- I can't log into my account anymore, it's "account blocked".

2- They haven't returned my deposit to my bank account

3- How can I resolve this?

Thank you.

Sim, minha conta foi verificada, não lembro exatamente a data.

Não cheguei a falar com meu banco, apenas enviei e-mail para roobet exigindo uma posição.

Falei ontem com o cassino, falaram para eu esperar de 22 a 48 horas.

1- Não consigo logar na minha conta mais, está "conta bloqueada"

2- Não devolveram meu depósito para minha conta bancária

3- Como faço para resolver isso?

Obrigado.

Hello guiestt,

Would it be possible to forward the e-mail communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear guiestt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.