Rouge Casino - El retiro del jugador no ha sido procesado.

Hi I made a withdrawal of 1400 on the 25/12/22 I verified my account with all information they wanted from including more everything woz great,the site said I would see my withdrawal between 7 and 21 days (SWEET) understanding all withdrawals have to go through checks etc I had nothing to worry about the money I won woz won though getting big wins after taking VERY LONG TIME TO WAGER,it woz also won (May I add) from 25 free spins that once a week email received stating FREE SPINS IN ACCOUNT,I’ve sent emails I’ve been on live chat I’ve try RINGING ON SEVERAL TIMES,NUMBER IS IN CORRECT🤔iam determined I’m not giving up until I see my WINNINGS IN MY ACCOUNT,anyone else had this problem??can anybody help or advise me on what I should do as I’m slowly starting to feel like a 🦜 (parrot)REPEATING!it’s been nearly 3 months now and yesterday I ask AGAIN ON LIVE CHAT,it’s still in there finance department still looking at it,please be PATIENT!! I’ve been more than PATIENT!help please anyone.

Dear cherylcommons121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear cherylcommons121,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.