Rox Casino - El depósito del jugador se ha retrasado.

I paid the deposit, provided all sorts of checks, statements, payment orders, but the casino is dragging its feet under the pretext of requiring non-existent types of checks, refusing to credit the deposit and seeking a compromise.

Оплатил депозит ,предоставил всевозможные чеки, выписки ,платежные поручения ,но казино всячески затягивает время под предлогом требования несуществующих видов чеков ,отказывает в зачислении депозита и поиске компромисса

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mixa71,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced.

To better understand the exact issue you are facing, could you please clarify the following:

• Is your main issue that the deposit you made has not been credited to your casino account?
• Are you currently unable to withdraw your funds, or have you already submitted a withdrawal that is being withheld or rejected?
• Is the casino requiring you to complete additional verification before your deposit or withdrawal can be processed?
• Could you please specify which documents or checks the casino is currently requesting from you and which of these you are unable to provide?

If possible, please also provide screenshots of the relevant communication with the casino showing their requests and explanations.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mixa71,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla