Royal Planet Casino - El retiro del jugador se ha retrasado.

Part of the winnings was with a bonus , about 6k and the rest (4K) with cash

i have done a withdrawal before with them and it took me over a month to get a $1000 withdrawal

it’s now been over 3 months of waiting and every week they say the same on the live chat "give it a couple more days"

" next week you will get it" " its now being processed give it 2-3 days " bla bla bla

Dear AAlmeida,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment method you have opted for? Do I understand correctly that your withdrawal is still pending inside your account without being processed?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Yes my account is verified and I’ve done an withdrawal before , the deposit and withdrawal method is bitcoin and it says that the withdrawals are processing

Thank you very much, AAlmeida, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear AAlmeida,

I looked at your complaint and the communication with the casino’s live chat you provided. I’m really sorry to hear that your withdrawal has been delayed. I will do my best to resolve your case as soon as possible.

I would like to invite Royal Planet Casino into this conversation.

Dear Royal Planet Casino,

Can you please indicate the current status of AAlmeida’s withdrawal?

Dear AAlmeida,

Has any progress been made in regards to this issue?

We would like to ask Royal Planet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

No , I’ve been chatting with them and it’s the same story over and over

"2-3 days", " we had an issue " , bla bla bla and no pay

Dear AAlmeida,

I apologize, but since we haven’t received any response from the casino, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating, and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.