Savanna Wins Casino - La retirada del jugador se ha retrasado.

I requested a withdrawal on January 10, 2025, at Casino Savanna Wins.

After contacting them several times, unfortunately, nothing has changed regarding the payout. I'm always being put off, not even told to wait and be patient, etc. The chat messages are copied and repeated several times. Unfortunately, I've been waiting for the payout for over two months, and now I've run out of patience!

Ich habe eine Auszahlung beauftragt am 10.01.2025 im Casino Savanna Wins.

Nach mehrfacher Kontakraufnahme hat sich leider immer noch nichts geändert mit der Auszahlung. Ich werde immer nur vertröstet geschweige denn ich solle ja Warten und Geduld haben usw... die Texte im Chat sind abkopiert und haben sich mehrfach wiederholt. Leider warte ich seit über 2 Monaten auf die Auszahlung und jetzt ist meine Geduld am Ende!

Dear Christin30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Have you ever made successful withdrawals?

ANSWER: No, that is the first one.

Could you please confirm that you have passed the KYC verification?

ANSWER: see photo, yes I have been successfully verified.

Have you accumulated your winnings with or without an active bonus?

ANSWER: with bonus, but I paid for the bonus

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen?

ANTWORT: Nein das ist die erste.

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

ANTWORT: siehe foto ja ich bin erfolgreich verifiziert.

Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus angesammelt?

ANTWORT: mit Bonus, für den Bonus habe ich aber eingezahlt

Thank you very much, Christin30, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will assist you further. However, I would like to warn you that it seems to be a common practice of Savanna Wins Casino to completely ignore our attempts to mediate any issues. Despite many unresolved complaints marked "No Reaction Policy," we keep on trying. 

Thank you very much for the information! Best regards

Danke schön für die Infos! Liebe Grüße

Dear Christin30,

My name is Jana, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Savanna Wins Casino outside this complaint thread and let you know any new information once I receive it.

Okay, all clear, thank you! I hope you succeed! Best regards

Ok alles klar danke schön! Hoffentlich haben Sie Erfolg! Liebe Grüße

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Oh man, just like at Casino Betsolino, there are only scammers.... 🙁

Oh man so wie beim Casino Betsolino auch nur Betrüger.... 🙁

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. I am sorry I could not be of more help on this occasion.

Best regards,

Jana