Scandispins Casino - El reintegro del jugador se ha retrasado.

Hello. Scandispins Casino is extending verification. Documents are still being verified. The regulations state that verification takes a maximum of 72 hours. Today, it's been almost 4 days. Live chat is non-existent, and there's no support available via live chat or email. Winnings are being held and delayed.I am sending in the attachment the lack of response from support, winnings, payment and pending verification

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Dear krochmal92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello. The last documents I verified: ID, proof of residence, proof of payment, bank statement, and selfie, but the casino is asking me again for a sensitive document: a tax return. This document contains third-party data such as employer and tax office details, family member details (including PESEL numbers), and third-party addresses in Poland. Sharing such data is punishable by court fines. The casino is doing everything it can to prevent the payout of winnings. They're extending the document verification process from 3 to 5 days, then asking for another document. Then they're asking for another document again, and verifying it with a delay, which extends the verification time. Email contact is practically nonexistent, and the live chat isn't responding. Please help.

Dear krochmal92,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. The withdrawal amount has changed; the current amount is PLN 3,500. Verified documents: ID, proof of payment, bank statement, residential address, and a selfie with ID. The winnings have not been paid out as of June 8, 2026. The casino is ignoring my emails and live chat messages. The casino is expecting another document in the form of a tax return. The tax return document contains confidential data of third parties, such as employer, government office, and family member details. Therefore, I have certain obligations before submitting this document. The casino's regulations do not mention the requirement for a tax return for verification. The casino is playing for time, scheming to avoid paying out the winnings, delaying, and expecting more and more unnecessary documents. Please help me resolve this matter. Regards, Paweł Baran

Dear krochmal92, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla