Scandispins Casino - El reintegro del jugador se ha retrasado.

Hello. Scandispins Casino is extending verification. Documents are still being verified. The regulations state that verification takes a maximum of 72 hours. Today, it's been almost 4 days. Live chat is non-existent, and there's no support available via live chat or email. Winnings are being held and delayed.I am sending in the attachment the lack of response from support, winnings, payment and pending verification

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear krochmal92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello. The last documents I verified: ID, proof of residence, proof of payment, bank statement, and selfie, but the casino is asking me again for a sensitive document: a tax return. This document contains third-party data such as employer and tax office details, family member details (including PESEL numbers), and third-party addresses in Poland. Sharing such data is punishable by court fines. The casino is doing everything it can to prevent the payout of winnings. They're extending the document verification process from 3 to 5 days, then asking for another document. Then they're asking for another document again, and verifying it with a delay, which extends the verification time. Email contact is practically nonexistent, and the live chat isn't responding. Please help.

Dear krochmal92,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. The withdrawal amount has changed; the current amount is PLN 3,500. Verified documents: ID, proof of payment, bank statement, residential address, and a selfie with ID. The winnings have not been paid out as of June 8, 2026. The casino is ignoring my emails and live chat messages. The casino is expecting another document in the form of a tax return. The tax return document contains confidential data of third parties, such as employer, government office, and family member details. Therefore, I have certain obligations before submitting this document. The casino's regulations do not mention the requirement for a tax return for verification. The casino is playing for time, scheming to avoid paying out the winnings, delaying, and expecting more and more unnecessary documents. Please help me resolve this matter. Regards, Paweł Baran

Dear krochmal92, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello.

- This is my first withdrawal from Scandispins Casino. The withdrawal amount is PLN 3,500

- Yes, I can confirm KYC verification. I'm also sending a screenshot of the verified documents, such as: ID card, residential address, proof of payment, bank statement, and a selfie with ID card.

- I collected the winnings from my real balance. The PLN 3,500 winnings were won without an active bonus.

- I only played casino games

-My experience with live chat is that it doesn't exist at this casino. I've written numerous times but haven't received any response. My emails have taken days to arrive and I've received limited responses that contribute practically nothing to my case. Attached are screenshots of all the messages I've received from scandispins.

Live chat

KYC

Scandispins Casino is currently undergoing maintenance. It was supposed to end today at 12:00 PM, but they're still working on it. As soon as I have access to my account, I'll be happy to help resolve the issue. Best regards, Paweł Baran.

Hello krochmal92,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

current paid amount PLN 4,000

19.06.2026

current paid amount PLN 3,000

21.06.2026

Dear krochmal92,

Thank you for your update.

Could you please clarify how much the casino has already paid out to you in total, and how much you are still trying to withdraw from your remaining balance?

I would also kindly ask you to attach screenshots from your casino account showing your current balance, the amount already paid, and any pending withdrawal requests, if possible.

Thank you very much in advance for your reply.

Karla

Hello Karla. As of June 23, 2026, Scandispins Casino has paid me PLN 0. The amount paid as of June 23, 2026 is PLN 3,000. On June 10, 2026, I sent the last document in the form of a tax return, which has not been verified to date, June 23, 2026. Since 28.05.2026 the casino has not responded to any messages sent via live chat or email.

Dear krochmal92,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear krochmal92,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Scandispins Casino to join this conversation and assist in addressing the complaint.

Dear Scandispins Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Thank you for taking over my complaint and contacting ScandiSpins.

I would like to confirm that I have submitted all the documents requested for the verification process. According to the casino's own Terms and Conditions, the verification period has already expired. However, my account is still not fully verified, and my withdrawal of 3,000 PLN remains unpaid.

I have contacted the casino several times, but I have not received any clear explanation for the delay. I kindly ask for your assistance in ensuring that ScandiSpins completes the verification process without any further unnecessary delays and processes my withdrawal as soon as possible.

Thank you for your time and assistance.

current paid amount PLN 2,700

01.07.2026

krochmal92

Thank you for the update regarding the pay-out. I would greatly appreciate it if you could keep me informed once you receive your outstanding balance.

I think we misunderstood each other. I have not received any payment from the casino yet. The amount of my withdrawal request is PLN 2,700. No money has been sent to me so far, and I am still waiting for the full payment.

krochmal92

I am sorry for the misunderstanding. Your message; "current paid amount..." made me assume you had received a payment. I shall invite once again the casino to join the conversation.

Scandispins Casino

Could you kindly provide your comments on this matter?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Munya,

Thank you for your efforts in handling my complaint.

However, I honestly believe that extending the deadline by another 7 days will not change the outcome of this case. Based on my experience over the past month, I have no reason to believe that Scandispins Casino intends to cooperate.

For more than a month, the casino has ignored all of my emails. They have also removed the live chat feature from their website, effectively preventing players from contacting customer support through that channel.

Furthermore, my withdrawal continues to be delayed because the casino claims it is still reviewing my latest verification document – a tax return. This document was requested only after all previous verification requirements had already been fulfilled. From my perspective, these repeated requests appear to serve only one purpose: to prolong the verification process and delay the payment of my legitimate withdrawal.

I believe the casino's conduct demonstrates a serious lack of transparency, fairness, and respect for its obligations towards customers. Repeatedly delaying verification, failing to communicate, and ignoring both the player and this mediation process does not reflect the standards expected from a trustworthy online casino.

If Scandispins Casino also ignores this final opportunity to respond, I kindly ask that this behavior be taken into account when evaluating its reliability and public rating. In my opinion, players should be clearly warned about operators that repeatedly fail to communicate, unnecessarily delay withdrawals, and do not engage in independent dispute resolution.

I appreciate Casino Guru's assistance and hope that my complaint will help protect other players from experiencing similar treatment.

Thank you.

krochmal92

Thank you for your message. I truly empathize with your situation and understand your concerns. As part of my commitment, I am actively reaching out to the casino through various communication channels beyond this thread. I remain hopeful that the casino will respond, allowing us to resolve this matter.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear krochmal92,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya