Scored Casino - El jugador no puede cerrar su cuenta.

I have a problem with Scored Casino.

When I deposited €990, I asked for cashback and they gave me a ridiculous €20.

Naturally, I wanted to close my account after receiving this amount, but suddenly there's no response. Please help me close my account.

Ich habe ein Problem mit scored casino.

Als ich 990€ eingezahlt habe ich um Cashback gebeten und die haben mir darauf hin lächerliche 20€ bereit gestellt.

Natürlich wollte ich nach diese Summe mein Account schließen und auf einmal wird nicht reagiert. Bitte helfen sie mir meinen Account bei den zu schließen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Scored Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise when the incident happened?
• When was the last time you asked the casino for assistance, and when was the last time the casino responded?
• Have you unsubscribed from the casino's marketing communication?
• Could you please advise what the disputed amount of 990€ represents in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The point of contention is that they don't want to delete my account.

On March 9th, the live chat was also blocked, and they certainly don't respond to emails.

Der strittige Fall ist daß die meinen Account nicht löschen wollen.

Am 9.03. Livechat wurde auch gesperrt und auf Mails antworten die erst Recht nicht

I even warned them that I would make it public on Casino Guru, but nothing happened. I think they don't want to delete my account because I deposited so much in one day.

Ich habe die sogar verwarnt daß ich es Publik mache bei Casino guru und da kommt auch nichts . Ich glaube, die wollen meinen Account nicht löschen weil ich innerhalb eines Tages soviel eingezahlt habe

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Beko-Brado,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas