Sirwin Casino - El retiro del jugador se retrasa debido a la investigación.

I was only playing cash on this casino site, but when I tried to make a withdrawal, the withdrawal processing item was deleted.

They explained that they are investigating, but I don't know what the investigation is about. This issue has been going on for about a month now.

Could you please help me withdraw the money?

こちらのカジノサイトで現金のみで遊戯をしていたのですが、出金を行おうとしたところ、出金処理の項目を消されています。

彼らの説明によると調査を行なっているとのことですが、その調査内容もわかりません。この問題はこれまでに1ヶ月ほど経過しております。

出金まで協力していただけないでしょうか?

Dear pepe5go,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sirwin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share supporting evidence of the missing balance, such as an acknowledgement from the casino regarding the issue?
• Could you please explain whether you have access to your bonus history?
• Did the casino accuse you of breaking any rules?
• Could you please share with me your communication with the casino regarding the issue as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sent to email

As for whether or not any violations of the rules have been reported, it is unclear as they are still under investigation.

メールに送信しました

ルール違反の指摘を受けたかについてですが、それらが調査中の一点張りで不明です

Thanks for your reply.

Did you pass account verification? Did the casino request that you submit any documents required to verify your identity in the past?

Could you please explain which games you played to accumulate the winnings in the casino?

Looking forward to your reply.

I contacted them today and they allowed me to withdraw $500 per day!

I'm not sure if I will be able to withdraw the full amount yet, but would it be possible to settle the matter once and then resume the matter if any problems arise?

本日問い合わせしたら、1日辺り500ドルの出金が許可されました!

まだ全額降りるのか分からないですが、一旦解決にしていただいて、問題が起きたらまた再開することは可能でしょうか?

Thanks for the update.

You have the option to close the complaint and ask us to reopen it if the issue persists.

I would like to confirm with you: Has the casino processed some or all of your funds since your last post?

Looking for your reply.

Dear pepe5go,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru