Slim King Casino - El retiro del jugador se retrasa debido a la verificación.

I deposited around 600€, when i hit 1200€ win and tried to make my first withdrawal after a day they cancelled my withdrawal,

I asked them and they told me that i need to do the KYC , everything ok.

I send immediately the documents, and after almost 38 hours nothing happend and they assure me that my documents are under review.

The took the money that i deposit mediately but the verification process taking to much long .

Now i only have 1000€ in my account that i want to withdrawal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slimking Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of the verification status of your player's account, if available?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay in verification and your payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, i can login to my account

It wasn't bonus money it was row money,almost 48 hours and they assume me that i will not take longer,

It will be cancelled again bc of the verification process.Ill send you the conversation via email

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Makis00,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas