Slot Bunny Casino - El jugador cree que el reintegro se ha retrasado.

They made the commitment of 24 hrs if I made a deposit without using the promo. They are not answering me with real answers just copy and paste response with no answer to my email or supports allegedly escalated multiple messages

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Dear Greenadb79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been verified. I played exactly the way the support said I had to in order to get the 24 hr withdrawal process not using any promotions and with Bitcoin withdrawal. The 24 hr commitment made by the casino was not kept and accountability needs taken and a real response would be the first step

Dear Greenadb79,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No. Nothing just the same copy and paste response that they give me for the last 2 weeks. Keep in mind that they committed to 24 hrs if I played with no promo and they don't even bother addressing the problem it's out of their scope

Ty for helping me and I hope you get results

It's now 3 weeks no answer blocked by chat but not account on slot bunny but able to communicate with chat on slotzania operating by the same people. Still no answer same response out of their scope. Pray you have answers

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Do I understand correctly that your winnings were not obtained from a bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you in advance.

I have received past withdrawal in smaller amounts.

I am kyc verified have been several months.

I used no bonus because they told me if I didn't I would get my payout in 24 hours

Thank you very much for your reply, Greenadb79.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

They were sent just let me know if you need anything else

Thank you for your email. I have received your correspondence with the casino.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Could you please update us on the current status of your withdrawal request? Please upload a screenshot of your withdrawal history directly to this thread.

on June the 16th. From Free spins I had a 20.00 withdrawal it was about an hour. I never have problems with the 20. It's like it's the scam to suck you in and believe they really pay. The first withdrawal that wasn't the 20 took 2 weeks and I was assured that was a rare happening on January 30 2025. It was only 600

this was 2 days ago her and narra acted like something was happening and then the other chats were like no but we followed up with the relevant team. And a new one. Back end support is also now following up. It's been a month of the same lines. Outrageous

It was Bitcoin and that's what they requested along with no promo codes used and they would guarantee my withdrawal in 24 hours.

I had deposited 100 lost deposited another 100 and lost the third time I deposited another 100, I played endorphina.Mostly bad Santa and soccer 2026 then cashed out and suddenly no accountability for the withdrawal time even after I followed their instructions. Bitcoin and no promo And yes the same Bitcoin as the last withdrawal. I've used 2 different the entire time from 2025 but I've used the same one for the recent withdraws of the 20. I didn't go back and forth I just stopped using PayPal and went to a better place coin lite

Dear Greenadb79,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Greenadb79,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Slot Bunny Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.