Slot Bunny Casino - El retiro del jugador se retrasa.

Been having an issue receiving my withdrawal of $2000. It’s been over 40 days now, they are saying they are having to confirm my spins with the game Provider TaDa gaming, that they are the reason it’s being held up. They can’t pay until they confirm my gameplay with them. Never had this issue before. Looking to see if somewhere here could reach out to TaDa gaming to verify this ?

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Dear rt1292022, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotbunny (Slotbunny.com). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hey! Yes I have made a withdrawal here before just one other time. It seems as if either playing this provider TaDa gaming is delaying the withdrawal like they say to verify my spins with them, or they are just saying that to not pay out. KYC has been verified, and I did use a bonus that stated max cashout was $2000 with a deposit. I’ve tried all avenues to speak with them. Emails stopped being replied to. I double checked terms and conditions didn’t break any but with it being this long I feel like they’ve had plenty of time to resolve this.

Any update? I’m still waiting unfortunately

Dear rt1292022,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I’ve sent screenshots. I also have been trying to get in touch with TaDa gaming and I finally got a response today. Ta Da gaming is saying they don’t know what Slotbunny is talking about. So I assume Slotbunny is lying?

Dear rt1292022,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Karla (karla.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello rt1292022,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Slot Bunny Casino into this conversation.

Dear Slot Bunny Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

Thank you ! Yes please help, I imagine nobody will reply from Slotbunny if I had to guess.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.The next step would be contacting the AOFA Gaming Authority itself. Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (karla.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Karla Mayfly