SlotaCasino - La cuenta del jugador ha sido cerrada.

yes, it's okay. thank you 🙂

kyllä, asia kunnossa. kiitos teille 🙂

Can you please confirm that the case is resolved?

I opened my account and they accepted the documents. You can withdraw 500e at a time from the casino, the first 500e came to the account and then I got an email saying that the same document that I have already sent is needed again. I uploaded it today 26.04 to my profile at the casino, I will come back to this when they have reacted somehow to my document

sain tilini auki ja he hyväksyivät dokumentit. kasinolta voi nostaa kerralla 500e, ensimmäinen 500e tuli tilille ja sen jälkeen tuli sähköposti, että tarvitaan taas sama dokumentti minkä olen jo lähettänyt. latasin sen tänään 26.04 profiiliini kasinolla, palaan tähän kun ovat reagoineet jotenkin dokumenttiini

I am extending the timer by 7 days, please let me know when you receive the rest.

Dear juhakalevikuronen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jozef
Casino.Guru