Slotexo Casino - El reintegro del jugador se ha retrasado.

I made a withdrawal on April 23rd at 10am, I still haven't received the money, after a lot of hassle for 5 days, everyone is telling me the same thing, be patient, this is pure mockery.

Έκανα ανάληψη 23 Απριλίου 10η ώρα το πρωί ακόμα τα λεφτά δεν τα πείρα νέα από πολλές ενοχλεισης εδώ και 5 μέρες όλοι το ιδιο μου λένε υπομονή αυτή ειναι καθαρή κοροϊδία

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Dear Efthimios61e,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Instead of sending me an email telling me that my account was approved, they sent me this unacceptable email. stolexo today found time 5/5 16.17 to send me a promotional email to deposit more money this proves 3 things 1 deceit they have time for automatic promos not to pay customers 2 mockery they try to tempt me to play more money instead of getting my winnings 3 disrespect instead of a withdrawal approval email I received a deposit unacceptable this tactic is unacceptable and predatory I request immediate payment within 24 hours. In the opposite case I request. Unresolved status due to proven deceit and instead of professional behavior

Αντίς να μου στείλουν i mail να μου πουν ότι ο λογαριασμός μου εγκρίθηκε μου στείλανε αυτο απαράδεκτο το stolexo σήμερα βρήκε χρόνο 5/5 16.17 να μου στείλουν διαφημιστικό email για να καταθέσω κι αλλα χρήματα αυτό αποδεικνύει 3 πραγματα 1 δολο έχουν χρόνο για αυτόματο promos όχι για να πληρώσουν πελάτες 2 κοροϊδία προσπαθουν να με δελεάσουν να παίξω κι άλλα χρήματα αντί να πάρω τα κέρδη μου 3 ασέβεια αντί για email έγκρισης ανάληψης έλαβα κατάθεσης απαράδεκτο η τακτική αυτή είναι απαράδεκτη και predatory ζητώ άμεση πληρωμή εντός 24 ώρες .σε αντίθεση περίπτωση ζητώ.Unresolved status λογο αποδεδειγμένου δόλου και αντί επαγγελματική συμπεριφορά

48 hours after proof of predatory behavior with screenshot, Slotexo maintains complete silence. Withdrawal pending for 13 calendar days.

Their indifference confirms deceit. I am immediately requesting Unresolved status due to proven unprofessional behavior and violation of fair gambling terms.

I will not resend the message. I am waiting for Unresolved.

48 ώρες μετά την απόδειξη predatory behavior με screenshot, το Slotexo τηρεί πλήρη σιωπή. Η ανάληψη εκκρεμεί 13 ημερολογιακές ημέρες.

Η αδιαφορία τους επιβεβαιώνει δόλο. Ζητώ άμεσα Unresolved status λόγω αποδεδειγμένης αντιεπαγγελματικής συμπεριφοράς και παραβίασης των fair gambling όρων.

Δεν θα ξαναστείλω μήνυμα. Αναμένω Unresolved.

Dear Efthimios61e,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mediator,

No, the withdrawal has NOT been successfully received.

Today 8/5/2026, 13 days after withdrawal request #49461808 of 25/4/2026, the money has not been credited to my account.

New developments from Slotexo:

1. 4/5/2026 email from Calypso: "temporary delay" - 4 days later still unpaid.

2. 7/5/2026 19:13 in Live Chat: "we haven't forgotten you" - 24 hours later no payment.

3. No communication from the casino after opening the complaint.

Slotexo continues to systematically fool me. Please proceed with the next stage of the process.

I have all the screenshots available.

Thanks.

Αγαπητέ διαμεσολαβητή,

Όχι, η ανάληψη ΔΕΝ έχει ληφθεί με επιτυχία.

Σήμερα 8/5/2026, 13 ημέρες μετά το αίτημα ανάληψης #49461808 της 25/4/2026, τα χρήματα δεν έχουν πιστωθεί στον λογαριασμό μου.

Νέες εξελίξεις από το Slotexo:

1. 4/5/2026 email από Calypso: "προσωρινή καθυστέρηση" - 4 μέρες μετά ακόμα απλήρωτος.

2. 7/5/2026 19:13 στο Live Chat: "δεν σας έχουμε ξεχάσει" - 24 ώρες μετά καμία πληρωμή.

3. Καμία επικοινωνία από το καζίνο μετά το άνοιγμα του complaint.

Το Slotexo συνεχίζει να με εμπαίζει συστηματικά. Παρακαλώ προχωρήστε με το επόμενο στάδιο της διαδικασίας.

Έχω όλα τα screenshots διαθέσιμα.

Ευχαριστώ.

Hello,

I am attaching a new screenshot that proves Slotexo's bad faith.

*Facts:*

1. For 16 days Slotexo has been withholding my €200 profit under the pretext of "auditing".

2. Today 09/05/2026 I received a promotional email offering me a bonus of up to €500.

*This is ridiculous because:* If they have money for bonuses, they have money to pay me. The delay is intentional and abusive.

Please take this seriously. This is psychological pressure and mockery.

Thanks,

Euthymius

Γεια σας,

Σας επισυνάπτω νέο screenshot που αποδεικνύει την κακή πίστη του Slotexo.

*Γεγονότα:*

1. Για 16 μέρες το Slotexo παρακρατεί τα €200 κέρδος μου με πρόφαση "ελέγχους".

2. Σήμερα 09/05/2026 έλαβα διαφημιστικό email που μου προσφέρει μπόνους έως €500.

*Αυτό είναι κοροϊδία γιατί:* Αν έχουν λεφτά για μπόνους, έχουν και για να με πληρώσουν. Η καθυστέρηση είναι σκόπιμη και καταχρηστική.

Παρακαλώ να ληφθεί σοβαρά υπόψη. Πρόκειται για ψυχολογική πίεση και εμπαιγμό.

Ευχαριστώ,

Ευθύμιος

Dear Efthimios61e, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Efthimios61e,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla