SlotMagie Casino - El retiro del jugador se retrasa debido a la solicitud de documento de tarjeta de crédito.

During the withdrawal process, I was asked to provide credit card documents for a deposit.

However, this deposit was made through Apple Pay.

I do not own a credit card!

I have already submitted documents from my bank that confirm the deposit.

My German IBAN and all the necessary information can clearly be seen there.

Bei der Auszahlung fordert man von mir Kreditkartendokumente für eine Einzahlung.

Diese Einzahlung verlief allerdings über Apple Pay.

Ich besitze keine Kreditkarte!

Ich habe bereits Dokumente meiner Bank eingereicht, die die Einzahlung bestätigen.

Dort ist meine Deutsche IBAN und alle Informationen zu erkennen.

Dear ffpqdvj4t6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that verifying your deposit seems to be the only issue?
• Could you please clarify when exactly you provided the document confirming your deposit?
• Have you provided any other documents to verify your identity and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, I will not be paid an amount of €300. The credit card documents are required for this, which I do not have.

nein, mir wird ein Betrag von 300€ nicht ausgezahlt. Dafür werden die Kreditkarten Unterlagen benötigt, die ich nicht besitze.

I sent the document to the casino yesterday and the casino rejected it

Ich habe das Dokument gestern an das Casino versendet und das Casino hat es abgelehnt

It's about my withdrawal of 300€ which is blocked.

Yesterday I presented the document for deposit and it was rejected.

My account is verified and I don't understand the problem

Es geht um meine Auszahlung von 300€ die blockiert wird.

gestern habe ich das Dokument zur Einzahlung vorgelegt und es wurde abgelehnt.

Mein Konto ist verifiziert und ich verstehe das Problem nicht

Thank you very much for your reply, ffpqdvj4t6. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent you everything by email

Ich habe dir per Mail alles geschickt

The payment was confirmed and the bank statement worked after all.

Die Zahlung wurde bestätigt, es hat jetzt doch mit dem Kontoauszug geklappt.

Do I understand correctly that we can now consider this case resolved?

Exactly, you paid spontaneously

Genau, Sie haben spontan gezahlt

Dear ffpqdvj4t6,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru