Slotoro Casino - El jugador aún no ha recibido las ganancias.

The casino is constantly delaying my withdrawal. They don't check any documents; instead, they keep demanding something new. I'm fed up with this scam. I signed up because Casinoguru's 9.8 out of 10 rating seemed trustworthy, but the casino itself feels more like 0.8 out of 10. I want to finally get verified and my money. It keeps getting rejected because I'm not verified, which is correct, since this garbage casino doesn't check my documents! I'm just so annoyed. What's with this crap? Why do I even trust Casinoguru if the reviews are clearly bought and paid for?

Das Casino verzögert permanent meine Auszahlung. Es werden keine Dokumente geprüft, sondern stattdessen ständig irgendwas neues gefordert. Ich habe keine Lust mehr auf diese Verarsche. Ich habe mich dort angemeldet, weil mir ein Rating von 9,8 von 10 seitens Casinoguru als vertrauenswürdig wirkte, aber das Casino wirkt auf mich eher wie 0,8 von 10. Ich möchte jetzt endlich verifiziert werden und mein Geld. Es wird ständig abgelehnt, weil ich nicht verifiziert sei, was korrekt ist, weil dieses Müllcasino meine Dokumente nicht prüft! Ich bin einfach nur noch genervt, was soll so sein Mist? Warum vertraue ich überhaupt auf Casinoguru, wenn die Bewertungen scheinbar ja nur gekauft sind?

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Dear micheruff93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Furthermore, it is not possible for me to pause my account until the withdrawal is approved. They keep rejecting my withdrawal requests, and consequently I have to submit them again each time.

Im übrigen ist es mir nicht möglich mein Konto für die Zeit bis die Auszahlung genehmigt ist zu pausieren. Sie lehnen ja ständig meine Auszahlung ab und entsprechend muss ich diese jedes Mal aufs Neue stellen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear micheruff93,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila