Slots Islands Casino - El retiro del jugador se retrasa.

I've been waiting for a withdrawal for over a month, customer service just responds with the same copied messages. They don't respond to emails. However, they paid a few times in the summer.

Odottanut kotiutusta yli kuukauden, asiakaspalvelu vastaa vaan samoilla kopioduilla viesteillä. Sähköpostiin ei vastailla. Kesällä kuitenkin maksoivat muutaman kerran

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Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Paligga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• How long did it take for your previous successful withdrawals to be processed and paid out by the casino?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello. My first withdrawl SAS 4000€ and waited over a month on that too, then i canceled it and made a 500€ withdrawl that came in two day. After that i made few more 500€ that came next day. After that it got once canceled by them (still dont know why). And now i have waited over o month.

and my kyc got accepet in may

and all winnings is wihout bonuses

and i only played Gates of Olympus

Thank you for your response. To continue with the investigation of your case, please forward me all the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru, or post screenshots here.

Unfortunately I have nothing, they don't respond to emails and live chat doesn't save old conversations

Ikävä kyllä minulla ei ole mitään, sähköpostiin eivät vastaa ja livechat ei tallenna vanhoja keskusteluita

Thank you very much, Paligga, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Slots Islands Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Slots Islands Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Nothing new, same bullshit answers every time

And good luck getting contact to them

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Paligga,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi