Speedy Casino - La cuenta del jugador ha sido cerrada y los retiros están retrasados.

Same problem as with PAF. I can't get my money out. I've sent in income verification which they refuse to respond to. They've closed my gaming account so I can't log in to their site.

Samma problem som hos PAF . Jag får inte ut mina pengar. Har skickat in inkomstverifering som dom vägrar svara på. Dom har stängt mitt spelkonto så kan inte logga in på deras sida .

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have all of your identity documents been approved by the casino, with the exception of the source of funds verification?
• Which payment methods did you use to deposit money into this casino?
• Which documents did you submit to the casino as proof of your source of income?
• When was the last time the casino contacted you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No other documents have been required. I have deposited via Trustly and Swish, I don't remember exactly which one I used last time, but I have only used the two. I have sent in bank statements for a few months back, explained that my income consists of salary and gambling winnings, which is also shown on the bank statement. The casino has not contacted me at all, but I contacted them when my money that I requested did not arrive and then they said that I should verify the source of income, which I did, and since then I have not heard a word and this was the end of December, and the support refuses to talk to me but refers to the security department and that I should email them and they do not answer by email.

Inga andra dokument har krävts . Jag har satt in via trustly och Swish minns inte exakt vilket av dom jag använde på sista men dom två har jag bara använt. Jag har skickat in kontoutdrag för några månader bakåt , förklarat att min inkomst består av lön och spelvinster vilket oxå framkommer på kontoutdraget . Casinot har inte kontaktat mig överhuvudtaget utan JAG kontakta dom när inte mina pengar som jag begärde kom o då sa dom att jag skulle verifera inkomstkälla vilket jag gjorde och sedan dess har jag inte hört ett ord o detta var slutet av dec , o supporten vägrar prata med mig utan hänvisar till säkerhetsavdelning o att jag ska maila dom o på Mail svarar dom inte .

Hello Sbro8787,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please forward me the documents you sent to the casino for verification that have not been reviewed yet at veronika.f@casino.guru. Kindly include the most recent communication between you and customer support that could be relevant to the investigation of your complaint. Thank you for your cooperation.

I have sent them to you in my second case because it is the same document on both.

Jag har skickat dom till dig i mitt andra ärende eftersom det är samma dokument på båda

Dear Sbro8787

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Sbro8787,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Speedy Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Speedy Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Sbro8787,

I just wanted to let you know that I’ve reached out to Speedy Casino outside of this thread to try and get more clarity on your case.

Could you please let me know if there’s been any update or change from your side in the meantime?

For now, we’ll wait a bit longer for the casino to respond. Unfortunately, if they don’t get back to us, there’s not much more I can do from here.

Thanks for your patience.

I haven't heard anything from them. This is really crazy that they can do this.

Jag har inte hört något ifrån dom . Detta är jätte sjukt att dom kan få göra såhär

Hello Sbro8787,

just a quick update from my side. I managed to establish contact with the casino outside of this complaint. Due to their internal and GDPR-related limitations, it’s likely they won’t be posting a response directly in the thread.

For now, I’ve only shared the email address you previously used to contact their support, so they can review the case internally and (hopefully) get back to you directly.

Please let me know if you hear from them or receive any new information. Based on that, we’ll see how we can proceed next.

Thank you for your patience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sbro8787,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel