Spin It Casino - El retiro del jugador está restringido.

Hello. The casino only allows me to withdraw a maximum of €500 per day. My balance is approximately €130,000. It will therefore take me a year to access my money... Customer service keeps telling me they can't adjust my withdrawal limit. What can I do? Surely I don't have to wait a year for my money...

Hallo. Das Casino erlaubt mir maximal 500 Euro pro Tag auszuzahlen. Mein Guthaben beträgt ca, 130.000 Euro. Ich brauche daher 1 Jahr um an mein Geld zu kommen... Der Kundendienst wimmelt mich ab das sie es nicht einstellen können das ich mehr Geld abheben kann. Was kann man tun ? Es kann doch nicht sein das ich 1 Jahr auf mein Geld warten muss ...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin It Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful withdrawals from the casino in the past?
• Could you please advise where the information about the 500€ daily limit comes from?
• Were you informed about this limit by casino support? Would you be able to share with me the relevant communication about the payout limits?
• Did you achieve your current balance with the help of a bonus?
• Send emails, chat transcripts, or any other supporting evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. They run this through a VIP program. At my level, the limit is only €500.

I contacted support and they told me they cannot change it manually.

This only seems to be possible every 90 days. But I can't possibly withdraw my winnings (without the bonus) in 100 days... Unfortunately, the casino isn't accommodating me in this matter.

I have not made any other withdrawals so far.

Hallo. Das läuft bei denen über ein VIP Programm. Dort ist in meinem Level nur 500 € möglich.

Ich habe den Support kontaktiert und die haben mir gesagt sie können es nicht manuell ändern.

Das geht irgendwie nur alle 90 Tage. Ich kann doch aber nicht meine Gewinne (ohne Bonus) in 100 Tagen auszahlen.... Das Casino kommt mir hier leider nicht entgegen.

Andere Auszahlungen habe ich bisher nicht getätigt.

I contacted support again. Other providers offer a bonus payment for high winnings and balances. However, this casino is being difficult and is citing their terms and conditions and the maximum withdrawal limit of €500 per day and a maximum of three simultaneous withdrawals. I would like to withdraw €50,000, and it would take me more than a month...

I have forwarded the email correspondence.

Ich habe nochmals den Support kontaktiert. Andere Anbieter bieten bei hohen Gewinnen und Guthaben eine Sonderzahlung an. Das Casino stellt sich aber quer und verweist auf die AGB und die Maximalauszahlung von 500 € pro Tag und Maximal 3 Auszahlungen gleichzeitig. Ich würde gerne 50.000 € auszahlen und brauche dann mehr als einen Monat dafür....

Ich habe den E-Mailverkehr weitergeleitet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Matze392,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas