Spin Sweet Casino - El jugador enfrenta problemas con límites de depósito injustos.

Hi. I have been playing for almost 15k euro at spin sweet , yesterday they sent me an email telling me that they are putting a limit. Something they never asked for upon registration. 

The limit was going to be at 2000 euro a month. But i was still able to deposit 5000 euro more AFTER the limit. And then yesterday at evening they sent me an email telling me they removed the limit due TO me asking for it. But i did not. I have not spoke to them. And i lost Even more money. How is it allowed for a casino to put a limit and Even after that i could deposit and then remove it without me Even send them an email. Also the email they sent from support i was not able to answer to. I have sent an complaint to the casino but they dont reply to the subject. But instead send updates that they have removed my limit. 

Also they are marketing every casino that i am blocked from. Its so unfair doing this to people. I was having a 2000 euro limit and not i deposited 7000 euro in one day.. please help me with a refund since the casino did wrong and are not according to the protection of the players.

Dear Hejsan92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Sweet.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain when was the deposit limit set up for you?
• Could you please specify when you were able to deposit the excess amount?
• What requests have you made concerning the marketing communication and your deposit limit?
• Could you please forward more of your communication with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi, here are my deposits AFTER the email and have also made on slot mojo which belongs to the same company. They communicate with emails that you can't answer. Also, I have received both emails and text messages AFTER they clearly know that I have a problem so I deposited about 16,000 euros in 4 days. But they then choose to first "protect" me but the limit does not apply and then remove it. Yes, I have never been asked to set a deposit limit on the site.

They are aware of an abuse, which they are abusing and it is not in line with the MGA's rules.

Please do not publish the pictures as my name appears on some of them.

hej , här kommer mina insättningar EFTER mailet och har även gjort på slot mojo som tillhör samma bolag. De kommunicerar med mail man inte kan besvara. Samt så har jag fått både mail och sms EFTER att de klart och tydligt vet att jag har ett problem så jag satt in ca 16.000 euro på 4 dagar. Men de väljer då att först "skydda" mig men gränsen gäller inte och sedan ta bort den. Ja har aldrig blivit ombedd att sätta en insättnings gräns på sidan.

De är medvetna om ett missbruk, som de missbrukar och det ligger inte i linje med MGAs regler .

publicera gärna inte bilderna då mitt namn förekommer på vissa.

thanks for your reply.

From the screenshots, it's not apparent when the deposit limit was placed on your account.

• Have you contacted the casino via live chat or email at support@spinsweet.com and tried to resolve the issue already?
• Could you please specify the date when was the limit supposed to be put in place?

The limit was removed on March 10th, the deposits were made from March 5th to March 11th according to the evidence so far.

You may forward the evidence to my email at tomas@casino.guru

If you discussed the issue with the casino already, please forward your discussion to my email as well.

Dear Hejsan92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.