Spin247 Casino - El jugador afirma que el pago se ha retrasado.

They don't have complete either one of 3 withdraws and they delay with the same excuse. That the economical department is too busy. This casino is a scam, please help.

Dear armagedwnn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to casino all look fine with my account and with my withdraws. I have patient i will wait more to see if any of my withdraws will be completed. But today is day 14 of my first withdraw.

Dear armagedwnn,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

yeah as i said they didn't complete either one of my withdraws and note that i deposit there 400 euros.

Dear armagedwnn, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please provide a screenshot of the pending withdrawals from your casino account?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No, these are my first withdrawals.

No KYC verification required according to the casino

No bonus.

Every day they tell me the same thing that the ascension will be completed but; they just lie to me.

Όχι είναι οι πρώτεσ μου αναλήψεις.

Δεν χρειάζεται επαλήθευση KYC σύμφωνα με το καζίνο

Χωρίς μπόνους.

Κάθε ημέρα μου λένε τα ίδια ότι η ανάληψη θα ολοκληρωθεί αλλα΄ απλώς μου λένε ψέματα.

Dear armagedwnn,

Thank you for reaching out to us and we apologize for the delay.

I am happy to confirm that 2 of your withdrawals have been processed, and the money have been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

There is only one pending withdrawal left, which was requested on 28/05.

Once the withdrawal is completed, you will receive a notification to your account.

Best Regards,

Spin247 Casino Team

First, the withdrawal has been requested since 13/05.

Secondly, all 3 withdrawals were made to the same card but you cancelled one. How is it possible that you sent 3 withdrawals but only one did not happen and it is my bank's fault?

Truly mockery on another level.

Now it will take another 2 weeks at best to get my money.

Πρώτων η ανάληψη έχει ζητηθεί από 13/05.

Δεύτερον και οι 3 αναλήψεις έγιναν στην ίδια κάρτα αλλά την μία την ακυρώσατε. Πως γίνετε να στείλατε 3 αναλήψεις αλλά μόνο η μία να μην έγινε και να φταίει η τράπεζα μου;

Πραγματικά η κοροιδία σε άλλο επιπεδο.

Τώρα θα κάνετε άλλες 2 εβδομάδες στην καλύτερη να πάρω τα λεφτά μου.

Dear armagedwnn, do you have any updates regarding the withdrawals, please?

No, I have no information, the casino still hasn't made the third withdrawal today. (The two have been completed).

I just got tired of communicating with the casino every day, now they consider this withdrawal not late because it was requested on the 28th of the month (while they canceled it).

In any case, if it is completed, I will update as I have done with all my complaints on your page.

Όχι δεν έχω καμία ενημέρωση το καζίνο ακόμη και σήμερα δεν έχει πραγματοποιήσει την τρίτη ανάληψη. (Οι δύο έχουν ολοκληρωθεί).

Απλά κουράστηκα να επικοινωνώ κάθε μέρα με το καζίνο τώρα θεωρούν ότι αυ΄τή η ανάληψη δεν είναι καθυστερημένη επειδή ζητήθηκε στις 28 του μήνα (ενώ την ακύρωσαν αυτοί).

Σε κάθε περίπτωση αν ολοκληρωθεί θα ενημερώσω όπως έχω κάνει με όλα μου τα παράπονα στην σελίδα σας.

I really can't find a solution with this casino. This time they advised me to send it to IBAN but the same thing happened again, I forwarded you the email with the conversation

Πραγματικά δεν βρίσκω άκρη με αυτό το καζίνο. Αυτή την φορά ενω με συμβούλεψαν να τα στε΄ιλω σε IBAN έγινε πάλι το ίδιο, σας προώθησα το email με την συνομιλία

Dear Dominika,

Please note that i have receive all my withdraws after 3 weeks in total.

Thanks for the help, this complaint can be close.

Dear armagedwnn,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru