Spin247 Casino - El jugador cree que el reintegro se ha retrasado.

I made a withdrawal April 7, and I'm still waiting. The live chat always says the same thing, that you need to wait longer. According to their website, withdrawals are processed within 3 days.

The account is not verified, but I have asked if it needs to be verified and the answer was no. In my account section there is also a text that says "it looks like your account does not require verification"

What should I do? Thanks for help.

Dear tomstte,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear tomstte,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, the situation is still the same as before. No money has been received, and the live chat only says the same thing: the withdrawal is in the queue for processing and it's just taking a while for some reason.

Hei, tilanne on edelleen sama kuin ennenkin. Rahoja ei ole kuulunut, ja live chatista todetaan vain sitä samaa, että kotiutus on jonossa käsittelyä varten ja että se nyt vaan kestää jostain syystä.

Dear tomstte,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Nick

We’ve reopened this complaint at the request of Spin247 Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear tomstte,

I hope this message finds you well.

We’ve noticed that your recent account activity includes logins originating from IP addresses located in Thailand, while your registration was completed from Finland. To ensure the security of your account and verify this access is legitimate, we kindly ask you to clarify whether you have recently traveled or are using a VPN or proxy service.

Thank you for your cooperation.

Best regards,

Spin247Casino Team

Yeah, I'm on vacation in Thailand. I understand that you care about my safety, but there's no need to worry. No one outside has accessed my account. If you could finally make that withdrawal, that would be great.

Juu, olen lomalla Thaimaassa. Ymmärrän, että välitätte turvallisuudestani, mutta ei tarvitse murehtia. Kukaan ulkopuolinen ei ole päässyt tililleni. Jos sen noston jo lopultakin voisi suorittaa, niin olisi hienoa

Dear Spin247,

Was the answer from the player sufficient to process his withdrawal or there is any additional information required from him?

Awaiting your response.

Regards,

Nick

Dear tomstte,

I hope this message finds you well.

Regarding this situation, we need to know for how long you will stay in Thailand. Kindly be advised that if you stay more than 30 days, you need to provide us with Thailand documentation.

ID +selfie

Proof of address.

Thank you for understanding, and have a great day.

Best Regards,

Spin247Casino Team

I can send my ID (which I have already sent) and a selfie, but I don't have proof of address. I am staying with a friend for a while and I haven't decided on an exact date when I will return to Finland yet.

Henkilöllisyystodistuksen (jonka olen jo lähettänyt) ja selfien voin laittaa, mutta osoitetodistusta ei ole. Asun kaverin luona jonkin aikaa, enkä ole vielä päättänyt tarkkaa päivää milloin palaan Suomeen.

Dear tomstte,

I hope this message finds you well.

Kindly be advised that if you stay more than 30 days, you need to provide us with Thailand documentation.

ID +selfie

Proof of address.

We cannot verify your account while you don't provide the needed information.

Best Regards,

Spin247Casino Team

Do you understand now that I don't have any kind of lease, electricity, water or internet bills here? I live with a friend. So how would that address verification work?

The permanent address is in Finland, and that should be fine now.

Ymmärrättekö nyt, että minulla ei ole täällä minkäänlaista vuokrasopimusta, sähkö, vesi tai internetlaskuja? Asun kaverin luona. Eli miten se osoitteenvahvistus onnistuisi?

Vakituonen osoite on Suomessa, ja sen pitäisi nyt kelvata.

These people are deliberately delaying repatriation. Permanent address has already been confirmed. People have every right to take vacations whenever they want.

Nämä ihmiset tarkoituksella viivyttävät kotiutusta. Vakituinen osoite on jo vahvistettu. Ihmisillä on täysi oikeus lomailla silloin kuin haluavat

Still no update. I think this "company" is in financial trouble. They are trying to find excuses to not have to pay the 200 euro withdrawal fee.

Ei vieläkään päivitystä. Luulen, että tämä "yhtiö" on taloudellisessa ahdingossa. He yrittävät etsiä tekosyitä, että ei tarvitsisi maksaa 200 euron kotiutusta.

Dear Spin247,

Is there any alternate way the player can verify his address as he claims that he receives no bills to his current residency?

Awaiting your response.

Regards,

Nick

Dear all,

Kindly be advised that if you stay more than 30 days, you need to provide us with Thailand documentation.

ID +selfie

Proof of address.

The other option to verifying the account is when the player come back to Finland and provide the needed documents requested, and we will verify the account and then the withdrawal will be possible.

Thank you for understanding.

Best Regards,

Spin247Casino Team

It won't take more than 30 days because I'm also traveling through Malaysia and Laos.

The documents related to the Finnish address have already been sent to you and, according to you, have also been approved and confirmed. That is the permanent, permanent address.

Ei kestä yli 30 päivää, koska matkustelen myös Malesian ja Laosin puolella.

Suomen osoitteeseen liittyvät asiakirjat on jo lähetetty teille ja teidän mukaan myös hyväksytty ja vahvistettu. Se on se pysyvä, vakituinen osoite.

I don't understand what difference it makes where I am now... My permanent address is in Finland and I have already sent you the documents related to it and they were also approved. Why do you want me to go to Finland now?

I can post a selfie here from the house I live in now, if you're interested.

En ymmärrä, mitä väliä sillä on missä olen nyt... Vakituinen osoite on Suomessa ja siihen liittyvät asiakirjat olen jo teille lähettänyt ja ne myös hyväksyttiin. Miksi haluatte että menen nyt Suomeen?

Selfien voin laittaa täältä talosta jossa asustelen nyt, jos se teitä niin kiinnostaa.

If I go to a hotel, and get a receipt with my name and the address of the hotel in it, will that be an acceptable proof of address?

It would be nice if you could reply a little faster, so that I wouldn't have to wait for many days every time I say something... thank you

Dear Spin247,

Would it be sufficient if the player would provide a proof of is current stay in Thailand?

Dear tomstte,

I would advise not to access any casino while traveling as it may cause suspicion of using a VPN which is mostly prohibited in online casinos.

Regards,

Nick

Dear tomstte,

The verification and the withdrawal request can be completed once you are in the country you registered into our site, in your case Finland.

Kindly advise you to contact with us once you come back from vacation and provided needed information for verification of your account.

Thank you for understanding.

Best Regards,

Spin247Casino Team

In other words, when I come to Finland, I have to send you the same documents that I sent you before, and which were already approved. Pretty ridiculous behavior from you.

Eli toisin sanoen, sitten kun tulen Suomeen, minun pitää lähettää teille ne samat dokumentit jotka jo aiemmin teille lähetin, ja jotka jo hyväksyttiin. Aika naurettavaa käytöstä teiltä.

And why else are your own rules constantly changing? Just earlier you said that if the stay lasts more than 30 days, then you just have to confirm your Thai address and it's clear.

Ja miksi muuten teidän omat säännöt muuttuvat alituiseen? Juurihan aiemmin sanoitte että jos oleskelu kestää yli 30 päivää, silloin pitää vain vahvistaa Thaimaan osoite ja asia on selvä.

Thank you tomstte for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear tomstte,

We would kindly ask you to check your emails and provide us with a proof of residence in Thailand, in order to finalize your verification process.

Thank you for understanding and your cooperation.

Best Regards,

Spin247Casino Team

Hello there,

Thank you tomstte for providing us with all the information. I hope we'll be able to resolve this issue together. Please provide the casino representative with the requested documents. Thank you in advance for your cooperation!

Yes, I received that email yesterday and I replied to it yesterday. I asked earlier here, as well as in the email, that if I go to a hotel and get a receipt with my name and the hotel address on it, is that acceptable proof of address?

Kyllä, sain tuon sähköpostin eilen ja vastasin siihen jo eilen. Kysyin jo aiemmin täälläkin, kuin myös sähköpostissa, että jos menen hotelliin ja saan kuitin, jossa on nimeni ja hotellin osoite, onko se hyväksyttävä todiste osoitteesta?

Dear tomstte,

We would kindly ask you to check your emails and provide us with one of the requested documents, in case you are staying longer than 30 days in Thailand.

Thank you for understanding and your cooperation.

Best Regards,

Spin247Casino Team

I have checked the email and sent you that document.

Thanks

Olen tarkistanut sähköpostin ja lähetin teille tuon asiakirjan.

Kiitokset

Dear tomstte,

Thank you for your document. However please note that its not visible who this document belongs to, you just provided us with one page.

Please send us a picture with the whole document visible, where we can identify that this document belongs to you.

Thank you for understanding and your cooperation.

Best Regards,

Spin247Casino Team

So I sent you a picture of the stamp that the border guards put in my passport when I arrived in the country. There is no visa, and one is not needed to travel to Thailand.

If I send you a picture of my passport showing both that stamp and the ID page in the same picture, is that okay?

Eli lähetin teille kuvan leimasta jonka rajavartiosto laittoi passiini maahan saavuttuani. Viisumia ei ole, eikä sellaista tarvita Thaimaahan matkustamisessa.

Jos laitan teille kuvan passista jossa näkyy sekä tuo leima että id sivu samassa kuvassa, onko ok?

I already sent you a new picture, where the ID page of the passport is shown in the same picture with that Thai border guard stamp.

Lähetin jo teille nyt uuden kuvan, jossa passin ID sivu näkyy samassa kuvassa tuon Thaimaan rajavartioston leiman kanssa.

Dear tomstte,

Thank you for the provided document. 

We forwarded your details to the relevant department and will contact you with further details in the nearest time. 

Thank you for your understanding and cooperation.

Best regards,

Spin247Casino Team

Apparently they accepted that picture of the stamp in the passport but they still want me to confirm this temporary address in Thailand. As I've already said, I don't get any bills here with my name on them.

I asked if it was okay for me to go to the hotel for one night and get a receipt from them with both my name and the hotel address, but they didn't respond to that.

Ilmeisesti hyväksyivät tuon kuvan passissa olevasta leimasta mutta haluavat taas minun vahvistavan tämän väliaikaisen osoitteen Thaimaassa. Kuten olen jo sanonut, minulle ei tule tänne laskuja joissa olisi minun nimeni.

Kysyin, onko se ok että menen hotelliin yhdeksi yöksi ja saan heiltä kuitin jossa näkyy sekä nimeni että hotellin osoite, mutta he eivät vastanneet siihen.

Dear tomstte,

Thank you for your reply.

Please note, that as you stated that you will stay longer than 30 days, we will need an official Resident permit or Visa to finalize your verification process. Please provide the requested document in as an email reply to the mail we just send to you.

Thank you for your understanding and cooperation.

Best regards,

Spin247Casino Team

I don't know if you're a robot who can't understand what you're reading, but I've already clearly stated that I don't need a visa for Thailand. I already sent you the residence permit. There's a stamp in my passport that entitles me to be in Thailand.

You're just making a fool of yourself now. Can't you really afford to pay out a 200 euro profit?

En tiedä oletko robotti, joka ei kykene ymmärtämään lukemaansa mutta olen selkeästi jo ilmoittanut että en tarvitse viisumia Thaimaahan. Oleskeluluvan lähetin teille jo. Passissani on leima, joka oikeuttaa minun olla Thaimaassa.

Te teette itsestänne vaan naurettavia nyt. Eikö teillä tosiaan ole varaa maksaa 200 euron voittoa?

These people are now demanding a document that I don't have and they already know that I don't have one. A visa is not required for Thailand, so naturally I didn't get one. The residence permit is in my passport, I showed it to them but that's not valid either. I have already asked them many times that if I go to a hotel for one night, and get a receipt from the hotel that shows my name and the hotel address, but they have never answered it.

My Finnish address, i.e. my permanent address, has already been confirmed.

Spin 247 is a scam. They don't want to pay out winnings. Don't anyone put a cent into this kind of scam.

Nämä ihmiset vaativat nyt sellaista dokumenttiä, jota minulla ei ole ja he tietävät jo, että minulla ei ole sellaista. Viisumia ei vaadita Thaimaahan, joten sellaista en luonnollisestikaan hankkinut. Oleskelulupa on passissa, se näytettiin heille mutta sekään ei kelpaa. Olen jo monesti kysynyt heiltä, että jos menen hotelliin yhdeksi yöksi, ja saan hotellilta kuitin jossa näkyy minun nimeni ja hotellin osoite, mutta he eivät ole kertaakaan vastanneet siihen.

Suomen osoite eli pysyvä osoitteeni on jo vahvistettu.

Spin 247 on huijaus. He eivät halua maksaa voittoja. Älkää kukaan laittako senttiäkään tällaiseen huijaukseen.

Why are you asking me for a document that I don't have and don't need to stay in Thailand? Why won't you accept a receipt from the hotel that shows my name and hotel address?

And why do others seem to have trouble getting money out of spin247?

Miksi vaaditte minulta dokumenttiä, jota minulla ei ole, enkä tarvitse Thaimaassa oleskeluun? Minkä vuoksi ette hyväksy kuittia hotellilta, jossa näkyy minun nimeni ja hotellin osoite?

Ja minkä vuoksi muillakin näyttää olevan vaikeuksia saada rahoja ulos spin247:ltä?

Spin 247 is not willing to pay out winnings. Please understand this: You don't need a visa to travel to Thailand. Therefore, I don't have a visa to show you. Why are you asking me for a document that even the Thai government doesn't ask for?

The residence permit was the other option that I already showed you. There is a stamp in my passport that allows me to stay in Thailand. That is the residence permit.

I have suggested that I get a receipt from the hotel with my name and hotel address as proof of address. Why don't you accept that?

Why aren't you paying out winnings?

Casinoguru, isn't 6.6 a bit too good a rating for such a scam site?

Spin 247 ei ole halukas maksamaan voittoja. Yrittäkää ymmärtää tämä: Thaimaahan matkustamiseen ei tarvita viisumia. Sen vuoksi minulla ei ole viisumia teille näyttää. Miksi pyydätte minulta dokumenttiä, jota edes Thaimaan valtio ei pyydä?

Oleskelulupa oli se toinen vaihtoehto, jonka jo näytin teille. Passissani on leima, joka sallii minun oleskella Thaimaassa. Se on se oleskelulupa.

Osoitteen vahvistustukseen olen ehdottanut sitä, että saan hotellilta kuitin, jossa näkyy nimeni ja hotellin osoite. Miksi ette hyväksy sitä?

Miksi ette maksa voittoja?

Casinoguru, eikö 6.6 ole ihan liian hyvä arvosana tällaiselle huijaussivustolle?

Dear Spin247 Casino representative, could you please let us know what the issue is with the provided documents for verification and what steps can be taken to resolve this issue? Thank you in advance for your clarification!

Dear tomstte, Dear Peter,

Thank you for your reply.

Please note that as per our verification policy, we need a valid document of the Proof of address in order to successfully complete the verification. As the player already informed us, that he will be staying more than 30 days in Thailand, we need a valid proof which could be a government proven document. As we requested this document already several times and sadly the player is not willing to provide the document, the verification process cannot be complete at this point.

We would kindly like to ask you to provide us with a proof of residence in Thailand, in order to finalize your verification and payment.

Thank you for your understanding and cooperation.

Best regards,

Spin247Casino Team

I have already told you several times that there is no rental agreement in my name here in Thailand, no bills etc. but you do not listen and continue to demand a document that I do not have and you know that I do not have one. Therefore, I have suggested to you several times that I go to the hotel and get a receipt from there that shows my name and the hotel address, and that way confirm the address but you have not responded to it once.

Please try to read my comments and understand them. Or is this deliberate delay on your part so that you don't have to pay out your winnings?

Besides, I also travel to neighboring countries. I am not in Thailand all the time. And as stated before, my permanent address in Finland is already confirmed.

Olen jo useaan otteeseen kertonut teille, että minun nimelläni ei ole täällä Thaimaassa mitään vuokrasopimusta, ei tule laskuja tms. mutta te ette kuuntele vaan edelleen vaaditte asiakirjaa jota minulla ei ole ja te tiedätte että minulla ei ole sellaista. Sen vuoksi olen ehdottanut teille jo useaan otteeseen, että menisin hotelliin ja saisin sieltä kuitin jossa näkyy minun nimeni ja hotellin osoite, ja sillä tavalla vahvistaa osoite mutta te ette ole siihen kertaakaan vastanneet.

Yrittäkää lukea kommenttini ja ymmärtää ne. Vai onko tämä teiltä tahallista viivyttelemistä, että ei tarvitsisi maksaa voittoja?

Sitä paitsi matkustelen myös naapurimaissa. En ole koko aikaa Thaimaassa. Ja kuten todettu jo aiemmin, pysyvä Suomen osoitteeni on jo vahvistettu.

After 2 months they decided to cancel my withdrawal. I am not going to gamble that money even if you want me to. A scam site that intentionally delays the withdrawal process and wants the customer to gamble the winnings again and lose them.

2 kuukauden jälkeen he päättivät perua nostoni. En aio pelata niitä rahoja vaikka te haluaisittekin minun tekevän niin. Huijaussivusto joka tarkoituksella viivyttelee noston käsittelyssä ja haluaa asiakkaan pelaavan voitot uudellen ja häviävän ne.

Dear Spin247 Casino representative, as the player explained, they are in Thailand for a vacation. Thailand offers tourist visas which are valid for 90 days from issuance, allowing a 60-day stay, extendable by 30 days. This means that the player can stay in the country without needing a temporary residence permit and thus, they do not possess any valid proof of address. With this explanation, I hope we can continue with the resolvement of the issue as the player physically cannot provide the requested document due to circumstances. Thank you for your understanding!

Dear tomstte, Dear Peter,

Thank you for your reply.

Please be assured that we will try our best to find a solution for all parties included. We forwarded all relevant information to the department and are currently waiting for an update or further steps which could help to resolve the case.

Thank you for your understanding and cooperation.

Best regards,

Spin247Casino Team

Dear tomstte,

We would kindly ask you to check your emails and provide us with your details in order to finalize your payment.

Thank you for understanding and your cooperation.

Best Regards,

Spin247Casino Team

Done

Thank you very much for the update Spin247 Casino representative.

Dear tomstte, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear tomstte,

We would kindly like to inform you, that we received all information and forwarded them to the relevant department, which will finalize the payment in the nearest time.

Thank you for understanding and your cooperation.

Best Regards,

Spin247Casino Team

I received the money now. My account was permanently closed because they did not accept the documents that I gave them.

Thank you for your help!

Dear tomstte,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter