Spin247 Casino - El retiro del jugador está retrasado y no cuenta con soporte.

Hello,

I deposited at Spin247 Casino and used a bonus, which was non-sticky. Since I had already won real money, I canceled the bonus and still had €300 left in real money. The deposit amount had already been wagered once. So, I wanted to withdraw €300, but it wasn't possible. The reason: "An unexpected error occurred" (image attached).

As usual, live support uses the same old stalling tactics with pre-written botched phrases, telling me to try a different browser or clear my cache. I had already done that before!

I've already used the following: Microsoft Edge, Mozilla Firefox, and Google Chrome. I even deleted all caches, etc., on Google Chrome because that's what Live Support requested. But of course, nothing. ALWAYS the same message! There's simply no option to make a withdrawal. Then they ask me, rudely, whether I should try other withdrawal options. I'm not living on another planet, and I've tried almost ALL options, but I keep getting the same message!

What I find funny is that deposits work, strangely enough, IN ALL POSSIBILITIES, but it's coooomic that withdrawals work NOWHERE.

Deposits can be made with Visa, Mastercard, Revolut

Withdrawal is not possible with Visa, Mastercard, Revolut, Bank Transfer, Skrill, MiFinity

You see it yourself, right? They're trying to rip us off by telling me to delete the cache, but all deposits work using the same methods, only withdrawals are problematic. This suggests that these are scammers, since it's impossible to withdraw even a single euro. I'm asking for help!

Hallo,

Ich habe bei dem Casino Spin247 eingezahlt und einen Bonus benutzt, dieser war NON STICKY, da ich noch im Echtgeld gewonnen hab, habe ich den Bonus storniert und noch 300€ Rest in Echtgeld gehabt. Der Einzahlungsbetrag wurde auch schon 1x umgesetzt. Also wollte ich jetzt 300€ auszahlen was aber NICHT geht. Der Grund: "Unerwarteter Fehler ist aufgetreten" (Bild im Anhang)

Im Live Support gibt es wie gewohnt die alte Hinhaltetaktik mit vorgefertigten gebotteten Phrasen man sollte doch mal einen anderen Browser benutzen oder die Cache löschen. Das hatte ich bereits vorher getan!

Ich hatte schon folgendes benutzt: Microsoft Edge, Mozilla Firefox und Google Chrome, habe sogar bei Google Chrome sämtliche Caches etc gelöscht weil dies auch die Bitte vom Live Support war. Aber natürlich wieder Fehlanzeige. IMMER die gleiche Meldung! Man hat einfach garnicht die Möglichkeit eine Auszahlung zu tätigen. Dann wird auch noch blöd gefragt ob ich nicht andere Auszahlungsmöglichkeiten versuchen sollte. Ich lebe ja auch nicht hinterm Mond und habe sogut wie ALLE Möglichkeiten probiert aber immer wieder die selbe Meldung!

Das lustige finde ich ja, dass Einzahlungen komischerweise gehen, BEI ALLEN MÖGLICHKEITEN, nur koooomisch, dass Auszahlungen NIRGENDSWO gehen.

Einzahlung geht mit Visa, Mastercard, Revolut

Auszahlung geht nicht mit Visa, Mastercard, Revolut, Bank Transfer, Skrill, MiFinity

Merkt ihr selber oder? Also die wollen uns verarschen indem die sagen ich soll die Caches löschen aber Einzahlungen gehen alle mit den gleichen Methoden nur bei Auszahlungen gibt es Probleme soso. Demnach schließt sich hier heraus, dass es sich um Betrüger handelt, da es unmöglich ist auch nur einen Euro auszuzahlen. Ich bitte um Hilfe!

Dear nenape97,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin247 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain how much you deposited and provide a screenshot or a link to the bonus you accepted?
• Where does the information that the bonus was 'non-sticky' come from?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

• I have deposited 100€ (picture attached)
• Screenshot is also attached, here is also the link to the bonus https://xxlbonus.com/casinos/ (number 30 at the moment)
• You can also see here that it is nonsticky

Pictures all in the attachment

Doesn't change the fact that withdrawals are simply "disabled" by the casino because, strangely enough, deposits are made using the same methods. Unfortunately, it's a scam.

Lieber Tomas,

• ich habe 100€ eingezahlt ( Bild im Anhang)
• Screenshot ist im Anhang ebenfalls, hier ist auch der Link zum Bonus https://xxlbonus.com/casinos/ (Nummer 30 zur Zeit)
• Man sieht auch hier, dass er Nonsticky ist

Bilder alle im Anhang

Ändert nichts an der Tatsache, dass die Auszahlung einfach von der Casino Seite einfach "deaktiviert" ist weil Einzahlungen gehen komischerweise mit den selben Methoden. Leider Betrug

Thanks for the explanation.

• Could you please share with me your communication with the casino as supporting evidence that you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Could you please explain what payment method you used when making a deposit?
• Which payment options were available to you when attempting a payout? Please share a screenshot if available

Looking forward to your reply.

My account has now been blocked!

Man hat jetzt meinen Account gesperrt!

Did the casino justify blocking your account in any way? Did the casino cite any rules that were broken?

If the casino provided you with any explanation or if you discussed the issue and saved your conversation with support, forward this information to my email at tomas@casino.guru for review.

I appreciate your cooperation on the matter.

there was no explanation!

es gab keine begründung!

Thanks for your reply.

Have you tried contacting live chat support regarding the issue? What response have you received?

Kindly share your attempts to resolve the issue with me at tomas@casino.guru or post screenshots of your interaction here. I apologize for the inconvenience.

yes but it's always the same with the delaying technique

ja aber da ist immer das gleiche mit der hinhaltetechnick

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello there,

Thank you nenape97 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spin247 Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter