Spin247 Casino - Se ha retrasado el pago de las ganancias del jugador.

The same thing happened at this casino as at Pistolo Casino. They don't want to pay out and have been putting me off every day for two weeks with the same answers and excuses. In addition, I received an email from this casino stating that the casino will be closing on August 11th. Supposedly, I'll get my money, but unfortunately, I don't believe it. These are the same emails and chat messages as at Pistolo Casino...

Even the same name in the emails

Bei diesem Casino das gleiche wie bei Pistolo Casino. Wollen nicht auszahlen und halten mich seit zwei Wochen jeden Tag mit den selben Antworten und Ausreden hin. Hinzu kommt, dass ich von diesem Casino eine E-Mail bekommen habe, dass das Casino am 11.08. schließen wird. Angeblich würde man sein Geld bekommen, ich glaube es leider nicht. Es sind die selben E-Mails und Chat Nachrichten wie im Pistolo Casino...

Sogar der selbe Name in den E-Mails

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no, nothing else has happened. The payouts are still listed as "processing," and the live chat keeps telling me there are delays...

Greetings Patrick

Hallo, nein es ist nichts weiter passiert. Die Auszahlungen stehen weiter auf "Verarbeitung" und im Livechat wird mir jedes mal gesagt, dass es Verzögerungen gibt...

Gruß Patrick

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello. No, I haven't successfully withdrawn funds yet. They didn't ask for any KYC documents.

I'll send you some screenshots of emails.

Hallo. Nein, habe noch keine erfolgreiche Anhebung durchgeführt. KYC Dokumente haben sie keine verlangt.

Ich schicke mal ein paar Screenshots von E-Mails..

Dear player, could you please let us know if you have received your winnings by now, or if the status of your withdrawals has changed in any way since your last message?

Hello, no nothing has changed.

Hallo, nein es hat sich nichts geändert.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Spin247 Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear All,

Thank you for reaching out to us.

We are working with the relevant department to process the player’s request.

Once we have an update, we will let you know.

Best regards,

Spins247 Casino Team

Yes, for almost four weeks...

Ja, seit fast vier Wochen...

I just received emails that the payouts are now being processed!

Thank you very much

Habe soeben E-Mails bekommen, dass die Auszahlungen jetzt bearbeitet sind!

Dankeschön

Yesterday, I finally received the emails that the payouts had been processed. Thank you.

Gestern hatte ich endlich mal die E-Mails bekommen, dass die Auszahlungen jetzt durchgeführt worden sind. Dankeschön

Dear All,

The player's withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear into their account, however, this is subject to the payment method used and their bank standards.

If you have any further questions, please let us know.

Best regards,

Spin247 Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Patron4283,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi