SpinBit Casino - La cuenta del jugador ha sido cerrada.

spinbit casino claims that ontario players aren't allowed but yet there is no mention of this anywhere in their terms that this is the case. theyve allowed me to sign up , register , deposit. and now they locked my account claiming that ontario players arent allowed. even your own website (casinoguru) says that they accept players from ontario.

Dear blakebiniaris97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account with Spinbit Casino.

To better understand the situation and assist you in resolving this issue, could you please clarify the following:

• How long have you been playing in the casino?
• Did you have any real money balance on your account when it got blocked?
• How much did you deposit there in total?

Looking forward to hearing from you.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

How long have you been playing in the casino?

since april 2nd 2025

Did you have any real money balance on your account when it got blocked?

yes i had 2395$ at the time my account got blocked

How much did you deposit there in total?

my total deposits were of 950$.

theyve allowed me to play the entire time, i even had a previous win on april 4th and i was able to withdraw 3600$ with no problem . then on the 8th of april i made another deposit and won the 2395. then my account got blocked after that.

Dear blakebiniaris97,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear blakebiniaris97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru

We’ve reopened this complaint at the request of blakebiniaris97. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

i have sent you an email with their terms of services at the time that i was using their casino and won . please keep in mind that ive also been previously paid out by this casino from a previous win as well.

Thank you blakebiniaris97 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, blakebiniaris97,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear SpinBit Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Has any portion of his balance been confiscated? If so, why?

Considering the communication between the casino CS and the player, it appears that he was allowed to register and deposit/play at the casino without issues, and that the casino does not even state Ontario as a restricted region in the Terms and Conditions.

Our position is that even if a region had been clearly stated in the Terms and Conditions (which had not been at all), the casino should enforce it on its side and restrict users from restricted regions from accessing the website, or at least from registering.

If the casino enforced it, even if it was not stated in its Terms and Conditions, and the user somehow bypassed the casino's system settings/restrictions related to restricted regions, please substantiate your claims and decision with relevant evidence. Otherwise, if the user did not alter his current location in any way, and the casino allowed him to register/deposit/play, we strongly recommend that the casino pay out his balance in full.

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Just an update - I am already in contact with the casino representative outside the thread, waiting for the requested information and details.

I am extending the timer for the casino.

Thank you for patience and understanding.

Dear blakebiniaris97,

Recently, I received good news from the casino representative outside the thread.

Your account should have been restored, and the funds returned to your account. It should have taken place on June 12, 2025.

Can you please check and confirm it? Is everything already alright, and can I consider the matter resolved, or is there anything else we can help you with?

Thank you. Looking forward to hearing from you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear blakebiniaris97,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Branislav