Spinboss Casino - La retirada del jugador se ha retrasado.

Hello, I am asking for your help in solving the problem with the SpinBoss online casino. I play from the Czech Republic and the casino has been refusing to pay me my winnings of CZK 62,000 for two weeks. My gaming account is fully verified and no additional documents have been requested by the casino. The problem is that the casino is deliberately blocking my funds. Every time I submit a request to withdraw money to my Air Bank bank card, the casino cancels this request after 3-4 days without any reason or explanation. Then I have to submit a new request and the whole situation repeats itself. This process has been going on for 14 days. The money remains in my gaming account, but I cannot access it. I am attaching screenshots that clearly prove that my account is fully verified, as well as a transaction history showing repeated cancellations of my withdrawals by the casino. Thank you very much in advance for your help and facilitating communication with the casino.

Dobrý den,obracím se na vás s prosbou o pomoc při řešení problému s online kasinem SpinBoss. Hraji z území České republiky a kasino mi již dva týdny odmítá vyplatit mou výhru ve výši 62 000 Kč.Můj herní účet je plně ověřen (verifikován) a ze strany kasina nebyly vyžádány žádné další dokumenty. Problém spočívá v tom, že kasino záměrně blokuje mé finanční prostředky. Pokaždé, když zadám žádost o výběr peněz na svou bankovní kartu Air Bank, kasino po 3 až 4 dnech tuto žádost bez jakéhokoli důvodu nebo vysvětlení zruší. Poté musím zadat novou žádost a celá situace se opakuje dokola.Tento proces trvá už 14 dní. Peníze zůstávají na mém herním účtě, ale nemám k nim přístup. V příloze přikládám snímky obrazovky (screenshoty), které jasně dokazují, že můj účet je plně verifikován, a také historii transakcí, kde je vidět opakované rušení mých výběrů ze strany kasina.Předem velmi děkuji za vaši pomoc a zprostředkování komunikace s kasinem.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you use the same payment method for your withdrawals as you did for your deposits?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes, the same card, the same account number, we already sent small amounts and now they don't want to cancel the payment, it was a deposit without a bonus. I don't use bonuses much

Ano styjna karta styjne čislo učtu, už my posilaly mali častky a tedj nechtjej furt rušily pladbu, to byl vklad bez bonusu. Neuživam moc bonusy

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila