SpinBounty Casino - El retiro del jugador del casino parece perdido.

Hello, I won a total of 50 free spins at the casino, I needed to make a deposit to release the amount of 30,000BRL won in the spins. I requested the withdrawal of these amounts in 3 withdrawals of 10,000BRL as it was the maximum amount on the platform.

The casino paid me two withdrawals of 10,000BRL and informs that it has sent all the money, but the last withdrawal of 10,000BRL is missing. The amount has already been negative from my balance on the platform and the money has not been sent to my account. 16 days have passed and they claim to have sent it, but they do not send me proof of shipment.

Olá, ganhei um total de 50 rodadas gratis no cassino, precisei fazer um deposito para liberar o montante de 30.000BRL ganhos nas rodadas. Solicitei a retirada desses valores parcelados em 3 retiradas de 10.000BRL pois era o valor máximo da plataforma.

O casino me pagou duas retiradas de 10.000BRL e informa ter enviado todo o dinheiro, porem falta a ultima retirada de 10.000BRL. O valor ja foi negativado do meu saldo na plataforma e o dinheiro não foi enviado para a minha conta. ja se passaram 16 dias e eles alegam ter enviado, mas não me mandam os comprovantes de envio.

Dear Juuhvas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you contacted your bank regarding the issue?
• Did the casino investigate the issue in more detail?
• Is the disputed amount ten BRL or ten thousand BRL?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Juuhvas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.