Spinight Casino - La cuenta del jugador ha sido bloqueada durante el proceso de retiro.

I deposited here and won €1,000. I wanted to withdraw now and was asked to verify my account. I was asked to upload the following:

• Proof of identity (ID card)
• Transaction history
• Selfie

I uploaded everything.

Now my account has simply been blocked and support hasn't given me a concrete answer.

Habe hier eingezahlt und 1000€ gewonnen. Wollte jetzt auszahlen, wurde gebeten zur Verifikation. Sollte folgendes hochladen:

• Identitätsnachweis (Ausweis)
• Transaktionsverlauf
• Selfie

Hab alles hochgeladen.

Jetzt wurde einfach mein Konto gesperrt und im Support gibt es keine konkrete Antwort.

Dear nenape97,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinight Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When did the casino ask you to complete KYC?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you received any feedback regarding the uploaded documents? Were any of them explicitly rejected or approved?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Casino asked to do KYC after a few days

All required documents have been uploaded correctly

Played Wanted Dead or a Wild

Bonus was NONSTICKY, I canceled it because I was still winning real money

Casino hat nach ein paar Tagen aufgefordert KYC zu machen

Alle erforderlichen Unterlagen wurden korrekt hochgeladen

Habe Wanted Dead or a Wild gespielt

Bonus war NONSTICKY, habe ihn storniert, da ich noch im Echtgeld gewann

Thank you very much for your reply, nenape97. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

Could you please also specify what bonus was activated? Have you started wagering the bonus before cancelling it?

Thank you in advance.

Dear nenape97, could you please also specify what bonus was activated and share the link to it? Have you started wagering the bonus before cancelling it?

The bonus is non-sticky and I canceled it because I had already won a lot with real money. Therefore, the bonus is no longer valid since that is the point of non-sticky and it is not tied to real money.

der bonus ist nonsticky und habe ihn storniert weil ich mit echtgeld schon gut gewonnen hatte demnach ist der bonus hinfällig da es ja der sinn bei nonsticky ist und er nicht am echtgeld gebunden ist

Thank you very much, nenape97, for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello nenape97, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the account block. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Spinight Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s account has been blocked and winnings not paid? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Hello,

Thank you for bringing this to our attention.

We can confirm that this has been internally escalated.

As soon as there is an update, we will post it here.

Kind Regards,

SpiNight Team

Hello,

Thank you for your patience.

We have supplied the Casino Guru team via email with relevant documentation.

Kind regards,

SpiNight Team

I would like to thank the SpiNight Team for a lightning-fast response, which is much appreciated! :)

Dear nenape97, from the evidence provided by the casino, it seems like you have used someone else's bank account slip for the verification process. That alone is enough for the casino to void the balance and close the account. Can you maybe clarify this for me, please?

then I just send the right thing again but it doesn't work if I've been blocked

dann schick ich einfach das richtige nochmal aber geht ja nicht wenn ich gesperrt wurde

Unfortunately that wouldn't work, because the deposit from the said bank account has been made into your casino account, that you have then used to gamble. That is a violation of the Terms & Conditions you agreed to upon signing up, namely:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

And that led to casino enforcing their next condition:

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account;

Unless you can provide some further evidence or explanation, I am afraid this is quite a clear case of the T&C breach and there is not much to mediate.

If we're being honest, we both know that these sites don't even have a valid license and are themselves engaging in fraudulent and illegal activities.

Not to mention, these sites also have a very suspicious verification style, requesting various data that you don't even need to provide. Then the phishing happens, and your data is sold on the dark web. Why the hell do they need a transaction history from your account for three months? Why would they want to see everything you do privately?

So the only people cheating here are the casino sites. Deposits always take seconds, but when it comes to withdrawals, it feels like you're dealing with the FBI and CIA.

Nevertheless, everyone will agree with me that these fraudulent schemes should by no means gain the upper hand, especially since they don't even have a license and they always try, with all their knowledge and conscience, to never pay out any money, using their stalling tactics, etc., to prevent the winnings from being lost again. And then these multi-million dollar companies are supposed to cry about someone using the wrong bank account. Very funny.

Wenn man mal ganz ehrlich ist, wissen wir beide, dass diese Seiten nichtmal eine gültige Lizenz besitzen und selber betrügerische und illegale Aktivitäten nutzen.

Ganz zu schweigen haben diese ganzen seiten unter Anderem auch einen sehr suspekten Stil einer Verifikation bezüglich Das Auffordern verschiedener Daten die man garnicht hätte schicken müssen. Dann passiert das Phishing und deine Daten werden im Dark Net verkauft. Wieso zum Teufel benötigt man von ganzen 3 Monaten einen Transaktionsverlauf vom Konto. Wieso wollten die das sehen was man privat alles macht?

Also die einzigen Leute, die hier betrügen sind ja wohl die Casinoseiten. Einzahlung geht immer binnen Sekunden aber bei der Auszahlung ist man gefühlt beim FBI und CIA.

Nichtsdestotrotz werden mir alle zustimmen und diese betrügerischen Machenschaften sollten keineswegs die Oberhand gewinnen, zumal nichtmal eine Lizenz vorliegt und die sowieso immer mit bestem Wissen und Gewissen versuchen nie Geld auszuzahlen mit deren Hinhaltetechniken etc um das gewonnene wieder verspielen soll. Und dann sollen diese Millionenunternehmen rumheulen weil man mal ein falsches Bankkonto benutzt. Sehr witzig.

If we're being honest, we both know that these sites don't even have a valid license and are themselves engaging in fraudulent and illegal activities.

NovaForge Ltd does hold a valid Anjouan licence, as you can check for yourself by visiting the authority's public list of licensees. Their license ALSI-152406028-FI2 is valid until 13th June 2026. If you are aware of any illegal or fraudulent activities, I would recommend contacting the police and show them the evidence.

Not to mention, these sites also have a very suspicious verification style, requesting various data that you don't even need to provide. Then the phishing happens, and your data is sold on the dark web. Why the hell do they need a transaction history from your account for three months? Why would they want to see everything you do privately?

The verification is industry-standard and has been for years, and it is also required by government and financial agencies across the world. Online casinos are potential heaven for online money laundering schemes, therefore they have to take the verification process very seriously. Because if they let anything slip by, it could ruin the company's standing and ability to operate. As for selling personal data I have no knowledge of it, although most likely your data have been already sold previously by companies running social media sites and various random websites you visit and accept their cookies without giving it a second thought. We input loads of our personal data on various online places daily. It is impossible to trace where the first leak happened, not to mention ever-recording mobile phones and your computer's webcam and microphone that passes the information to who-knows-where.

Nevertheless, everyone will agree with me that these fraudulent schemes should by no means gain the upper hand, especially since they don't even have a license and they always try, with all their knowledge and conscience, to never pay out any money, using their stalling tactics, etc., to prevent the winnings from being lost again. And then these multi-million dollar companies are supposed to cry about someone using the wrong bank account. Very funny.

Once again, Spinight Casino has a valid license, and in this particular case they have not done anything wrong or illegal. You have violated the terms and conditions that you agreed with upon registration, and they just followed their own internal policies - that are also stated clearly within the same T&Cs. Maybe it is worth mentioning, that they could actually report you to the authorities for attempting to launder money, yet I don't think they would go such lengths.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.