Spininio Casino - La cuenta del jugador permanece abierta a pesar de las solicitudes de cierre.

I have sent messages to that casino several times about my gambling problem. The first time was on August 28th. According to their instructions, to the address customercare@spininio.com . I have also posted several times support@spininio.com . I have also put in live chat and they just won't close my account. So I have been able to deposit about €775 from that day to this, even though I have expressed my problem to them and asked many times to close it. They don't even answer my emails. I demand my money back from them.

Olen laittanut kyseiselle kasinolle useasti viestiä peliongelmastani. Ensimmäisen kerran 28.8. Heidän ohjeiden mukaan osoitteeseen customercare@spininio.com. Olen myös laittanut useasti support@spininio.com. Myös live chättiin olen laittanut ja he eivät vain sulje tiliäni. Olen siis voinut tallettaa noin 775€ siitä päivästä tähän, vaikka olen ongelmani heille ilmaissut ja monta kertaa pyytänyt sulkemista. He eivät edes vastaa sähköposteihini. Vaadin heiltä rahojani takaisin.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spininio Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• When was the last time support or live chat responded to any of your inquiries?
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communications?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas