Spinit Casino - El reintegro del jugador se ha retrasado.

Last week on Thursday, I submitted a request and in the following days for two more payments of 500 e, with the fact that 500 e is still on the account for which I have not yet submitted a request to be paid! I sent emails to customer support, they just tell me there was a delay, the money is perfectly safe, be patient.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi. They didn't ask for veritification and everythnig is oke. They didn't made payment yet.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi. They didn't make the payment yet. They said it is delay but when I ask why they don't have answer and said that is my money safe whit them. They don't know when the payment will be. I have also have 500 e that I didn't withdraw because I can't because they are holding 1500 e in 3 parts that are not paid off

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you contacted the casino to check if they need anything from you regarding the verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi,I forward you emails. Yes I contacted them. They didn't need anything. I didn't play whit active bonus. It was my first play at casino so this is my first withdraw

Hi, I sent you emails. Did you manage to check? Thank you

Dear player, have you received any of the payments yet? If yes, how much did you get?

Also, have you requested a withdrawal for the remaining €500? If so, when did you make that request?

No,i did not receive any payment. And I can't make request for remaining 500 e because it said that I reached max amount for withdraw

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinit Casino representative to join this conversation.

Dear Spinit Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear All,

Thank you for reaching out to us.

We are working with the relevant department to process the request.

Once we have an update, we will let you know.

Best regards,

Spinit Casino Team

I send to Spinit casino also today e mail and like other days they are just apoligizing. It has been almost one month and they said rhey need 3-5 days to proceed and 500 e I can’t withdraw because they didn’t pay the first three payments

I waited one month for payment and now they canceled it. Ans now I have to go again from begining

So, I've been waiting for a month for 3 payments of 500 e to be paid. One was allegedly paid, two cancelled. I have now submitted a request for the other 3 payments of 500 e, and again I will probably wait a month for them to cancel it again

and I can't apply for another 1000 e payment, but only for 500 e. so is this realistic?

The other 500 euros that I submitted today a request for have been paid out. There is still 1000 euros to be paid out for which I cannot submit a request.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ema7639058,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka