Spinit Casino - La retirada del jugador se ha retrasado.

Good evening, a withdrawal was requested on 10/27/2025 for €490!

And as I know it won't be paid I'm already opening a Ticket because the platform has a bad name in several communities and doesn't pay anyone!

it hasn't been paid yet and it's been 1 day (in the terms and conditions they say they pay in 3 days) which I've read in many reports that it's been several days and if no one checks out they don't pay...

And as I've seen several complaints about unpaid winnings from this casino, I wanted to make the complaint now to avoid weeks of waiting...

I hope you can help me with this please!

Boa noite, foi solicitado um levantamento dia 27/10/2025 de 490€!

E como sei que não vai ser pago eu já estou abrir um Ticket porque a plataforma tem o nome sujo em várias comunidades e não paga a ninguém!

não foi pago ainda e já fez 1 dia (nos termos e condições dizem que pagam em 3 dias) o que li por muitos relatos que passa vários dias e se ninguém fizer caixa eles não pagam…

E como já vi várias reclamações relativamente a ganhos não pagos deste casino quis já fazer a reclamação para evitar semanas de espera...

Espero que ajudem me nisto por favor!

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Dear Pedro22q13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

It's been 3 working days and it still hasn't been paid, they won't pay until someone acts, that's normal for this casino...

I'll wait the 14 days as said, but I know it won't be paid!

Já passou os 3 dias úteis e ainda não foi pago, eles não vão pagar até alguém agir é normal deste casino…

irei esperar os 14 dias como dito, mas sei que não será pago!

Thank you for your reply. I understand your frustration, but we always give the casino two full weeks to process each payment. I will keep this complaint open, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive, and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience, and please keep me informed about any further developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pedro22q13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina