SpinLand Casino - El reintegro del jugador se ha retrasado.

Hi I have withdrawn many times from this site I did a withdrawal for 228 I then a few days later won more I now have 490 in my balance I can't withdraw as the 228 is still pending I'm not getting any reply from them also I have been blocked on chat I think they are holding my deposit so I spend the winnings in my balance as it's been well over a week now

Dear Lissaxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi it's been 2 weeks now still says awaiting on the transaction thanks also I won on a bonus round the game froze and the winnings dissappeard I have evidence as took a screenshot

Won this on a round it froze and ghe money didnt go in the balance

Dear Lissaxx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi i have not recieved the amount but my card has declined a payment of 228 ?? I'm confused I've canceled my card as fraud I've then gone onto spinland bet and it says payment returned ? I'm not understanding what has happened it says

Returned

Reason issuer error operation is not allowed

The 228 is not even in my balance on the casino so the money has been returned ? But where

The transaction on my bank says declined online payment ??? Like they have tryed to take the 228 from my account

Hi tgey have actually trted to take the amount from me ????

Hi I really need help

Originally I won the 228 that took two weeks (I never recieved it) I then made a complaint to your selves regarding this

I then have a declined payment try to come FROM my bank of the amount I won ?

I then canceled my bank card as I thought I was being scammed cloned etc

I then went on my spinland bet account and the transaction had said as above returned

I contacted live chat who said my 228 has been returned prom their end ? I said well it's not in my bank or my casino balance

She said it will be soon but in the mean time she has put 50 in my balance (bonus) and said when the 228 goes in withdraw again VIA mastercard or visa so I said ok thanks

So i went on my casino balance my 228 was in there along with the 50

I proceeded to withdraw the 228 (again) and it said I have an active bonus i need to wager before I can withdraw ??? But the 228 was my money in the first place !!!!! So i played got my balance to 228 which was mine tryed to withdraw as it said available for withdrawal 228 so I clicked on withdraw got tge same message

Active bonus to wager first

So they have ON PURPOSE PUT 50 bonus in (that I did not ask for ) knowingly i would have to wager the WHOLELOT

Please help me ive now got a zero balance and lost 228 and tgey have blocked me from live chat for no reason whatsoever

I dont know what to do ???

Thankyou

Also as above a few messages above I won an amount on a bonus game froze no winnings when refreshed !!!!

Thanks

Thank you Lissaxx for all the information provided so far. I will now forward your complaint to my colleague Peter ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks

Hello there,

Thank you Lissaxx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SpinLand.bet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter