Spinoli Casino - La solicitud de cierre de cuenta del jugador se ha retrasado.

I have been asking them to close my account permanently for 2 months now. They keep giving me excuses and telling me that it would be a shame to miss out on the offers they have. I tell them that I don't want anything else except for you to close my account. And they keep saying the same thing. The same answers over and over again

Έχω στελει να κλείσουν τον λογαριασμό μου οριστικά εδώ και 2 μήνες. Όλο δικαιολογίες μου λένε και μου λένε ότι είναι κρίμα να χάσω τις προσφορές που έχουν. Τους απαντώ ότι δεν θέλω τίποτα άλλο εκτός από το να κλείσετε τον λογαριασμό μου. Και πάλι λένε τα ίδια. Συνέχεια τις ίδιες απαντήσεις

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Dear vasiliadiskostas82,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

Best regards,

Kristina