Spinorhino Casino - La cuenta del jugador, que se había autoexcluido, ha sido reabierta repetidamente.

I have asked the casino to close my account due to addiction. After a long time, they closed it but reopened it and this has happened 3 times and I am still losing money.

εχω ζητήσει απο το καζίνο να κλείσουν τον λογαριασμό μου λόγο εθισμού μετά απο πολύ καιρό μου τον κλείσανε αλλα τον ξανάνοιξαν και αυτο έχει γίνει 3 φορές και εξακολουθώ να χάνω χρήματα

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when you first requested self-exclusion from this casino? Kindly forward the account closure or self-exclusion request you sent to the casino, along with their response, to veronika.f@casino.guru.
• Could you also clarify when your account was reopened? Did you request the reopening, or was it done automatically?
• Is your account currently accessible, or has it been blocked in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear tevezzz80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tevezzz80,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika